Fraud Representative With 20K Sign On Bonus

Qualifications
- Excellent English Verbal and written Communication Skills
- Must be able to finish at least 2 years in college
- Should have good, wired internet connection of at least 25MBPS.
- Amenable to work onsite in Northgate, Alabang.
- Amenable to work in a hybrid set-up.
Required Competencies
- Ability and willingness to recognize, deliver on card service sales
opportunities
- Ability to perform in a fast-paced environment and adaptable to change.
Flexibility and adaptability to meet business needs.
- Must have knowledge on basic Computer skills.
- Professional Phone etiquettes and ability to work with a Team

Duties & Responsibilities
- Process lost/stolen reports for customers accurately to ensure mitigation
of fraud loss
- Handle calls from retail partners/customers concerning referred credit
- Strictly adhere to all compliance, regulatory and internal business
procedures
- Provide exceptional level of customer interaction
- Meet or Exceed call quality metrics while also balancing average handle
time/ productivity metrics
- Make outbound calls/verify transactions on accounts which have been
identified as suspicious
- Participate on various teams as necessary.
**Job Types**: Full-time, Fixed term
Contract length: 5 months

**Salary**: Php16,000.00 - Php20,000.00 per month

**Benefits**:

- Additional leave
- Company Christmas gift
- Company events
- Health insurance
- Life insurance
- Opportunities for promotion
- Paid training
- Promotion to permanent employee
- Transportation service provided

Schedule:

- 8 hour shift
- Holidays
- Monday to Friday
- Night shift
- On call
- Overtime
- Rotational shift
- Weekends

Supplemental Pay:

- 13th month salary
- Overtime pay
- Performance bonus

Ability to commute/relocate:

- Alabang: Reliably commute or planning to relocate before starting work (required)