Financial Account - Call Center Agent

Join Our Team as a Customer Service Representative in Pasig-Rockwell!
Are you ready to embark on a rewarding career in customer service?
We are looking for passionate individuals to work as Customer Service Representatives in the bustling area of Pasig-Rockwell.
Ramping Summary:
Location: Pasig - Rockwell
Industry: Financial
Shift: Shifting
Work Environment: Office
Qualifications:
Experience Level: Lateral, Fresher
Educational Requirement: High School Graduate (Old curriculum) / ALS Graduate
Additional Requirement: At least HS graduate | Above average comms | NBI Clearance required on the start date
Ready for the Next Chapter?
Key Responsibilities: Customer Engagement:
Respond promptly to customer inquiries with a friendly and helpful attitude.
Assist customers in navigating our services, ensuring a positive experience.
Handle and resolve customer concerns with professionalism and empathy.
Communication and Documentation:
Maintain clear and concise communication with customers via phone, email, and chat.
Document customer interactions and transactions accurately.
Collaborate with team members to ensure consistent and effective communication.

Problem Resolution:
Identify and resolve customer issues promptly and effectively.
Escalate complex issues to the appropriate channels for timely resolution.
Provide solutions and alternatives to ensure customer satisfaction.

Salary and Benefits:

Salary: PHP 18,000
Inclusive of Health Insurance, 22 Paid Leaves, and Paid Training
Government Mandated Benefits, 13th Month Pay

Why Join Us?
Be a part of a supportive team in a professional yet friendly environment.
Unlock opportunities for professional development and career growth.
Make a meaningful impact every day.

How to Apply:
Ready to take the next step in your career?
Send your resume to ******** with "Customer Service Representative Application" in the subject line.

We're excited to review your application and welcome you to our company.