Position Overview The core mission of the Finance Associate – Finance as a Service (Faas) is to provide back office Financial admin support to the client's Accounting, Finance and/or Treasury departments, client's suppliers and/or client's customers. This requires accurate and timely delivery of admin tasks such as checking correctness of inventory, validating fund amount, assisting in settlement and reconciliation of funds, and monitoring of incoming emails to ensure the Client's financial services are uninterrupted.
Job Responsibilities:
Client / Customer Engagement
Communicate to the client and/or to the client's customers and suppliers via phone, email or chat. Attend or facilitate client meetings and training as required. Data Processing
Ensure the accurate and timely delivery of assigned solutions (line of business assigned) according to the agreed requirements of Payreto and the assigned client(s). Monitor the incoming emails from client's suppliers and customers. Identify the nature of the request and process based on the client workflow using client and Payreto internal tools. Send follow-up emails or chat related to pending cases as needed. Merchant and Suppliers Fund Reconciliation/Validation - exporting payment transactions from the client's multiple bank accounts and reconciling these payments against the wallet transactions. For suppliers, check if the inventory is received after the initiated payment. Send invoices, payment notification/confirmation and other supporting documents required based on client's instructions, routine tasks and/or established processes. Create and/or submit purchase orders to client suppliers and banks based on the value indicated by the client. Payment initiation for select Client customer/merchants - set up automatic payments on behalf of client customers/ merchants through various bank portals. Report Generation - generating reports from client systems per arrangement with the client. Check and verify other team members' output when needed. Escalate cases to Team Lead or client when necessary Other Tasks
Specific ad hoc tasks assigned by the immediate supervisor/manager or Management. Perform other official work as instructed by the immediate supervisor/manager (e.g. back-up when counterpart on the client side is on leave) regardless of shift schedule. Extend work hours when needed. REQUIRED QUALIFICATIONS:
Education:
? Bachelor's degree in any field is preferred. Most ideal: Business Administration, Finance or any equivalent degree.
Work Experience:
? At least one (1) year of experience in back-office document processing operations related to applications for e-wallets, loans, or insurance.
? OR at least two (2) years' BPO inbound voice/email/chat experience in handling international accounts in customer service.
Skills:
? Above average written and verbal communication skills
? Must be adept in using online search engines to find relevant information.
? Must have average logical and verbal reasoning.
? Ability to provide correct decisions based on rules and policies.
? Process-oriented.
? Must be quality conscious.
? Highly analytical
? Good to Excellent in using MS Excel, Word, Google sheet, etc..
Others:
? Must be amenable to night shift, shifting schedule and work on weekends and/or holidays
Project – Based
End Date: 6 Months
