We help the world run better At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from.
Role Description: The SAP Global Cash Collections Organization resumes ownership of the company's trade receivables.
The main focus is reduction of DSO and improvement of cash-flow by driving timely settlement from
customers using standardized processes and tools.
Key Areas of Responsibility and Tasks: Perform monitoring and collection of receivables including overdue receivables Proactively call customers to reassure the time of invoice payment Creation and distribution of dunning letters to customers in a prompt and accurate manner Investigate billing discrepancies and respond to external queries through Dispute Cases Handle a selected group of customers Work closely with both internal & external customers to expedite the collection efforts Investigate A/R impairments and propose Sales Allowances Escalate to management team any problem that holds the collection process to flow Update reports and send the statement of accounts to each customer Support the training of new team members Participate in projects Monitor open dispute cases Follow SAP processes and use application tools available in ISP Support Ad-hoc queries and contributes to projects Contact for external and internal auditors Analyze and investigate dispute cases to avoid complaints in future Competences & Skills: Accounting and collections knowledge Customer focus approach Communication skills (verbally and written) Monitoring of payment behavior of customers Ability to work under pressure Ability to work in an international environment Understanding of SAP´s goals and strategy SAP Employee Competencies IT Principles & data security Partner & Third Party Engagement Quality Focus Results Driven Self-Development Teamwork & Collaboration Operate SAP Financial Processes & Systems Analytics capabilities Good problem solving skills are required Must be a well-organized and self-starter with "can do" attitude Experience & Language Requirements Working experience within a finance related field required (2-5 years) Fluent written and spoken language skills of the one needed in customer contact Basic command of written and spoken English Education Successfully completed University Degree Accounting or related field of knowledge is required Professional Training & Certification ? Bring out your best SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.
We win with inclusion SAP's culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.
SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: ********
For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy . Specific conditions may apply for roles in Vocational Training.
EOE AA M/F/Vet/Disability: Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.
Successful candidates might be required to undergo a background verification with an external vendor.
Requisition ID: 404064 | Work Area: Finance | Expected Travel: 0 - 10% | Career Status: Professional | Employment Type: Regular Full Time | Additional Locations: #LI-Hybrid.
