We help the world run better At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from.
Role Description: The SAP Global Cash Collections Organization resumes ownership of the company's trade receivables. The main focus is reduction of DSO and improvement of cash-flow by driving timely settlement from customers using standardized processes and tools. Key Areas of Responsibility and Tasks: Perform monitoring and collection of receivables including overdue receivablesProactively call customers to reassure the time of invoice paymentCreation and distribution of dunning letters to customers in a prompt and accurate mannerInvestigate billing discrepancies and respond to external queries through Dispute CasesHandle a selected group of customersWork closely with both internal & external customers to expedite the collection effortsInvestigate A/R impairments and propose Sales AllowancesEscalate to management team any problem that holds the collection process to flowUpdate reports and send the statement of accounts to each customerSupport the training of new team membersParticipate in projectsMonitor open dispute casesFollow SAP processes and use application tools available in ISPSupport Ad-hoc queries and contributes to projectsContact for external and internal auditorsAnalyze and investigate dispute cases to avoid complaints in future Competences & Skills: Accounting and collections knowledgeCustomer focus approachCommunication skills (verbally and written)Monitoring of payment behavior of customersAbility to work under pressureAbility to work in an international environmentUnderstanding of SAP´s goals and strategySAP Employee CompetenciesIT Principles & data securityPartner & Third Party EngagementQuality FocusResults DrivenSelf-DevelopmentTeamwork & CollaborationOperate SAP Financial Processes & SystemsAnalytics capabilitiesGood problem solving skills are requiredMust be a well-organized and self-starter with "can do" attitude Experience & Language Requirements Working experience within a finance related field required (2-5 years)Fluent written and spoken language skills of the one needed in customer contactBasic command of written and spoken EnglishEducation Successfully completed University DegreeAccounting or related field of knowledge is requiredProfessional Training & Certification ?Bring out your best SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.
We win with inclusion SAP's culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.
SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: ********
For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.
EOE AA M/F/Vet/Disability: Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.
Successful candidates might be required to undergo a background verification with an external vendor.
Requisition ID: 404064 | Work Area: Finance | Expected Travel: 0 - 10% | Career Status: Professional | Employment Type: Regular Full Time | Additional Locations: #LI-Hybrid.
