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**CLIENT**
Our client is a finance shared service center of a BPO company
**JOB DESCRIPTION**
- P&L Cost Ownership for all expenses incurring at the sites
- Owners & deployment facilitators for all organizational processes namely - Ops Performance & Governance, Operations Management Practices, People Performance Management, etc
- Engage and manage stakeholder relationships - Service Delivery leads, Global Process Leaders, Industry Leaders
- Produce business cases, secure benefit realization and track realized benefits against target
- Drive standard practices around planning & capacity management as well as all HR practices
- Preparing locations to intake the consolidation related movement and be SPOC for other functions to drive integrated transition plans & governance around it
- Coach Service Delivery Leads to identify, manage, select and charter process and quality improvement opportunities
- Mobilize projects that directly contribute to goals, ensuring projects fit strategically, have significant financial benefit opportunity and engage employees in SE framework
- Lead delivery of large / complex process and quality improvements
- Establish process management, and continuous improvement frameworks to sustain and grow benefits post project
**JOB QUALIFICATION**
- Significant experience in the BPO industry
- Ability to work within a commercial framework and develop and deliver services to service level and cost parameters
- Leadership skills with the ability to motivate engage and drive high performance from large teams.
- Excellent people management skills with the ability to guide coach and develop team members.
- Ability to communicate effectively with people at all organisational levels.
- Excellent stakeholder management skills with the ability to inform influence and engage with a broad range of groups.
**ACTIVE DATES**
June 06 - February 28, 2019