POSITION OVERVIEW The core mission of the Finance Associate is to provide back office Financial admin support to the client's Accounting, Finance and/or Treasury departments, client's suppliers and/or client's customers. This requires accurate and timely delivery of admin tasks such as checking correctness of inventory, validating fund amount, assisting in settlement and reconciliation of funds, and monitoring of incoming emails to ensure the Client's financial services are uninterrupted.
WHAT WILL YOU DO? Client/Customer Engagement: Communicate with clients, their customers, and suppliers via phone, email, or chat.Attend or facilitate client meetings and training as required.Data Processing: Ensure accurate and timely delivery of solutions for assigned line of business.Monitor incoming emails from client's suppliers and customers, process requests using client and Payreto tools.Follow up on pending cases when necessary.Reconcile payments against wallet transactions and verify inventory receipt for suppliers.Send invoices, payment notifications, and other required documents based on client instructions.Create and submit purchase orders to client suppliers and banks.Initiate payments for select client customers/merchants.Generate reports from client systems as arranged.Check and verify team members' work when required.Escalate cases to Team Lead or client as needed.WHAT SHOULD YOU HAVE? Bachelor's degree preferred, especially in Business Administration, Finance, or equivalent fields.Minimum one year of experience in back-office document processing for e-wallets, loans, or insurance applications, OR at least two years of BPO inbound voice/email/chat experience in international customer service.Strong written and verbal communication skills.Proficient in using online search engines for information retrieval.Average logical and verbal reasoning abilities.Ability to make correct decisions based on rules and policies.Process-oriented and quality-conscious.Highly analytical.Good to excellent proficiency in MS Excel, Word, Google Sheets, etc.SHIFT SCHEDULE Shifting ScheduleWHAT WE OFFERCompetitive Salary PackagesProfessional Development OpportunitiesHybrid Work SetupEquipment ProvidedDay 1 HMOLife Insurance15,000 PHP Signing Bonus
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