Field Support Specialist

With over 8,000 professionals across 9 delivery centers in the Philippines, we remains the country's largest offshoring solutions provider.

Pre-Construction

Tasks: General Daily Activities

• Ensure all UDFs are current
• Participate in the Ops Team sign-off
o Submit any material supplemental changes and notify Order Management

During Construction Task: General Daily Activities

• Email first-day work order to assigned crew (market specific)
• Ensure safety documents are uploaded and properly completed daily
• Ensure EPL is scanned to site
• Ensure crew properly manages customer network access (EIM, NFSD, AccuV, etc)
• Coordinate to obtain approvals related to any build plan or design changes
• Request material supplemental orders, coordinate availability with warehouse, and facilitate timely delivery to
crew or site
• When needed, facilitate WERF/OBF requests and work with WHSE EPL Lead/PM Team for timely delivery to
crew or site.
• Collect deliverables from the contractor to ensure timely closeout, including; tape drops, EH&S, RET
worksheets, and required testing reports.
• Coordinate and communicate integration and troubleshooting efforts between crew, contractor remote
support, and interval teams.
• Score all appropriate construction tasks (aka milestones) or communicate to CPM when said task is done.
• Ensure outage requests are submitted and monitored to ensure timely completion.
• Assist CM with calling off any equipment rentals.
• Follow up on power delivery through installation.
• Assist with forecast accuracy (ensure the rolling 4-week horizon is being kept. ay slippage of the current job that
impacts the upcoming job will need to be escalated).
• Assist CM with making sure all permits are closed.
• For SPG - upload any deliverables required by the Tower companies.