Field Service Engineer

Job Summary:

Provides technical assistance off-site and onsite by assisting in site preparation, installation, repairing, and troubleshooting various machines.

Duties & Responsibilities:

Providing remote and on-site technical support
Providing client support by guiding and training their equipment operators on machine technicalities and proper operation
Analyzing the client site where the machine will be situated relative to the requirement of the machine/equipment that will be installed (electricity, building details, etc.)
Assisting the clients in achieving the color stability of their printer
Updating the customer from time to time on the mandatory software upgrade and the benefits of a new machine (if any) / spare parts/ consumables features
Supporting the customer together with the Segment Solutions Architect about their printing ideas, and machine-related inquiries to improve the quality and volume of their production
Collaborating and coordinating with Account Managers (AMs) in assisting clients with their specific printing requirements and recommending technical troubleshooting as the need arises
Ensuring that all customer service escalations will be solved within the assigned period
Sending a summary of the troubleshooting report and a picture of defective parts to our principal for claiming SP and defective consumable