The objective of this role is to provide support to the field team on the needed documents and monitoring to achieve high-performance collections
HMO on Day 1, Wellness Leaves and Birthday Leave
The objective of this role is to provide support in establishing a safe and healthy workplace and provide support for compliance with Occupational Safety and Health Standards.
About The Job What You'll Do: printing of demand letters, client statements of account, left message notes and other related field documents answer and address escalated concerns of the field through a Jira ticket and/or email create an incident report to HR People Relations for escalated violations from field management Assist Field Supervisors in supervising Field Officers through visit monitoring via geolocation checking and visit file record Coordinate with necessary departments/teams for collection-related issues including but not limited to: Request an inventory field devices Onboarding of new hires to the field includes uploading in MUCH web and equipment request Attendance monitoring to ensure proper payment to the Field officer in terms of salary and other payments related to attendance Process any reimbursement of Field expenses related to field collection activity Ensure address clients' complaints escalated through Jira tickets and email Collaboration with the quality team for visit improvement of the field Supports management in the implementation of Collections process and initiatives/projects What You Need To Have: Advanced knowledge of MS Office especially MS Excel What Can Set You Apart: SQL Knowledge - Advantage Up to 20% variable performance-based bonus HMO on Day 1 Access to mental health and wellness partners Wellness Leaves and Birthday Leave Internal career mobility options Local and international learning opportunities Empower Filipinos with innovative financial solutions at Home Credit Philippines. Click Apply Now and join a company where there are #NoSmallRoles and everyone is important.
At Home Credit Philippines, we believe that everyone has something special to offer. Our motto "No Small Roles, Everyone is Important" is at the heart of everything we do. We think diversity makes our company better and every single job and person here plays a big part in our success. We're all about creating a welcoming place where everyone feels valued for who they are. This means we make sure that everyone, no matter their background or what they look like, gets a fair chance at jobs, training, and promotions. When it comes to hiring, everyone gets a fair look. It doesn't matter where you're from, what you believe, who you love, whether you have a disability, or any other or any other condition protected under Philippine laws. If you meet the job requirements, you have a chance to get the job. Come join us at Home Credit, where diversity fuels our innovation. Here, there are #NoSmallRoles and #EveryoneisImportant. You should have or be completing the following to apply for this opportunity.
Entry pathway Degree or Certificate Minimum Level of Study
Bachelor or higher
Study Field
B
F
G
G General Skills & Pathways
I
T
Work rights The opportunity is available to applicants in any of the following categories.
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