External Application Support Analyst page is loaded External Application Support Analyst Apply locations Manila time type Full time posted on Posted 22 Days Ago job requisition id R2486 The TP ICAP Group is a world leading provider of market infrastructure.
Our purpose is to provide clients with access to global financial and commodities markets, improving price discovery, liquidity, and distribution of data, through responsible and innovative solutions.
Through our people and technology, we connect clients to superior liquidity and data solutions.
The Group is home to a stable of premium brands. Collectively, TP ICAP is the largest interdealer broker in the world by revenue, the number one Energy & Commodities broker in the world, the world's leading provider of OTC data, and an award winning all-to-all trading platform.
The Group operates from more than 60 offices in 27 countries. We are 5,300 people strong. We work as one to achieve our vision of being the world's most trusted, innovative, liquidity and data solutions specialist.
Role Responsibilities This role sits within the External Application Support team. The External Application Support Analyst will provide 2nd line support and maintain 3rd party applications providing 24 x 5.5 coverage. The External Application Support Analyst will be responsible for critical services delivered to the ever-changing demands of the business, including governing a portfolio of applications and services. The role will work closely with the business and 3rd party providers to ensure the highest possible service level is maintained across Front Office trading applications, Middle Office, Back Office and Settlement platforms.
Role responsibilities will include:
Proactive management of business critical 24/5.5 real-time trading systems, middle office systems, back office and settlement systems, identifying issues and potential problem areas
Interacting with various internal IT support functions; Infrastructure, Development, Quality Assurance, Operations and external 3rd party vendors to troubleshoot and resolve complex incidents
Actively identifying incidents and as necessary managing the incident resolution process, providing service recovery while managing client communications and their expectations
Ensuring compliance with departmental policies (i.e. change management, IT security standards, release management, incident management)
Working with all parties to provide services to agreed SLAs
Working through Disaster Recovery planning and testing
Ensuring documentation is written for all systems / processes and kept up to date
Working closely with the business to provide input on technology strategy
Responsible for all trading system, middle office, and back office system upgrades, including testing, implementation and support of the established infrastructure
Building and maintaining working relationships with 3rd party vendors and exchanges, providing updates and project status reports as required to ensure open communications
Experience / Competences Skills:
Flexible and professional under pressure, strong interpersonal skills, commitment and focus on succeeding in a challenging environment.
Good understanding of a range of enterprise technologies
Excellent problem solving, planning and organisation skills
Excellent documentation skills
Excellent written and oral communication skills
Strong customer service focus with a desire to deliver a high-quality service
Ability to develop new skills and understand new technology as required
Technical Skills:
Knowledge of Electronic Trading Systems, Middle office applications and back office / settlement systems (MQ, TEO, LISA, Exchange technology, RIMS, SWIFT, CREST, EASYWAY, DTCC, EQUIAS, Trayport, Trading Technologies, Alteryx, LANE)
Knowledge and experience of database interrogation and manipulation
Good understanding of the Trade Life Cycle (STP)
Risk Knowledge/P&L Experience
Knowledge of Microsoft Applications (Windows Server/Client)
Knowledge of UNIX / LINUX
Good understanding of the FIX Protocol
Knowledge of compliance controls and exchange regulatory obligations
Understanding of Equities, Derivatives, Foreign Exchange, and Fixed Income markets
Knowledge of ServiceNow
Knowledge and Experience:
Experience of working in an ITIL environment (ideally with ITIL certification)
Experience supporting Production Applications on both Unix and Windows environments
Extensive experience of supporting Front Office Trading Applications, Middle Office, Back Office and Settlements systems
Educated to degree level or equivalent combination of education and experience
Not The Perfect Fit? Concerned that you may not meet the criteria precisely? At TP ICAP, we wholeheartedly believe in fostering inclusivity and cultivating a work environment where everyone can flourish, regardless of your personal or professional background. If you are enthusiastic about this role but find that your experience doesn't align perfectly with every aspect of the job description, we strongly encourage you to apply. You may be the ideal candidate for this position or another opportunity within our organisation. Our dedicated Talent Acquisition team is here to assist you in recognising how your unique skills and abilities can be a valuable contribution. Don't hesitate to take the leap and explore the possibilities. Your potential is what truly matters to us.
Company Statement We know that the best innovation happens when diverse people with different perspectives and skills work together in an inclusive atmosphere. That's why we're building a culture where everyone plays a part in making people feel welcome, ready and willing to contribute. TP ICAP Accord - our Employee Network - is a central to this. As well as representing specific groups, TP ICAP Accord helps increase awareness, collaboration, shares best practice, and holds our firm to account for driving continuous cultural improvement.
Location
Philippines - A.T. Yuchengco Centre - Taguig City About Us Connecting clients, communities and colleagues for sustainable growth TP ICAP connects people, platforms, ideas, and insight across the world's financial, energy and commodities markets. As a global leader in market infrastructure and data-led solutions, we enhance market access, increase efficiencies, and unlock possibilities.
Work with us Joining TP ICAP puts you at the heart of markets that matter.
You'll have the freedom to innovate and act on your initiative. We'll train you and build your abilities in your specialist area, so that you can become an expert in your field. And all within a connected network that's there to set you up for success.
More about us TP ICAP Group is a collection of premium brands each with a distinct, client-focused offering. Underpinning and connecting these client-facing brands is the financial security, operational strength and know-how we have as a Group.
Connections are at the heart of what we do. We combine our people's know-how with the latest technology to improve price discovery, trade execution and liquidity flow.
Connections create strength. Through them, we help our clients to manage risk, realise investment strategies and expand the scope for growth.
And connections act as a catalyst. Sparking richer solutions for our clients to break new ground, modernising markets for future performance, and creating dynamic careers for our people.
Our capacity to connect builds trust, supports communities and gives us the power to anticipate and respond to change, whatever direction the world takes. It's what makes TP ICAP a mainstay in the global markets, now and in the future.
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