Curated is on a mission to help people find exactly what they're looking for Whether it's your first snowboard, a brand new baby stroller, or a much needed upgrade to your coffee machine – shopping is hard when the stakes are high. We make it easy by connecting customers with Real Experts who can answer their needs faster. Curated is the home of America's biggest community of Real Experts Real Experts aren't sales assistants. They're people living ordinary lives, who also happen to be obsessively passionate about something. They have real, on-the-ground, lived experience — they're not proficient in tennis, they're fluent in it. Making high-stakes purchases easier is only the beginning Our Real Experts connect with customers in ways that would be unimaginable in any other retail context. They work hard to understand your needs, trade stories, help make plans, and keep in touch. It's why customers are obsessed with Curated – and why our Real Experts have a 4.96 average star rating over 85,000+ reviews. We're looking for dedicated expert support to join our team and provide exceptional assistance to help our experts be successful. In this role, you'll serve as the primary point of contact for expert inquiries and be responsible for addressing expert needs and ensuring they are satisfied with our resolutions. In addition to that, you will be handling cross-functional ad-hoc projects that can range from data entry to basic analytics. The ideal candidate is a proactive problem-solver with excellent communication skills, empathy, and a knack for handling complex issues in a friendly, professional manner.
Key Responsibilities:
Investigate, respond to or escalate tickets to the appropriate teams Diagnose and troubleshoot issues faced by experts Assist in maintaining documentations of processes Process data for ad-hoc projects Requirements:
Excellent verbal and written communication skills. Strong problem-solving abilities, attention to detail and critical thinking is a must. Ability to stay calm and positive when handling challenging expert interactions. Ability to work independently and as part of a team. English language proficiency. Basic data processing skills While these qualifications are typical of a strong candidate, they are not exhaustive and not required unless noted. We take a holistic approach to hiring and would love to connect if this sounds interesting to you! About Curated Curated was founded in 2017 to humanize online shopping. Backed by Forerunner, Greylock, and CapitalG, we've built a collaborative shopping experience brought to life by passionate experts. Every shopper on Curated gets one-on-one personalized advice to find the perfect product, so they can enjoy more of what they love. Through our expert community, Curated has created a new type of knowledge economy that enables people to earn meaningful income by sharing their expertise, from anywhere. Curated is an equal opportunity employer. We encourage candidates of all backgrounds to apply, as we strive to build a marketplace that serves every demographic with the highest level of quality and respect.