Exl Is Hiring For Quality Assurance (Qa)

EXL Service (Nasdaq:EXLS) is a recognized business solutions provider. EXL's service offerings are aligned to provide a competitive edge to its clients by transforming and outsourcing business processes. While outsourcing involves providing a full spectrum of business process services from offshore delivery centers that require ongoing process management skills, transformation services enable continuous improvement of client processes by bringing together EXL's capabilities in reengineering, including six sigma process improvement, research & analytics, and risk advisory services. We are urgently hiring for QUALITY ASSURANCE (QA)Basic Function: The Sr. Exec QA is responsible for ensuring the smooth functioning of the Quality Compliance function in client processes while ensuring that internal and client compliance requirements are met and assisting in driving incremental improvements.Essential Functions: Set up of QC for new process/clients requiring extensive interaction with clients to understand and capture all requirementsClosely work with operations team and clients to continuously benchmark processes, baseline performance, and target settingIncubation of QC in all new processes.Perform ongoing reviews to ensure compliance with QSD to all certification and internal / client requirementsFacilitate and identify potentialareas for improvement and actively participate in improvement initiatives and drive incremental improvements through AIMEnsure the effective running and updation of the PROMPT system and accurate rating of process performance vis-à-vis SLA targetsCoordinate with the Black Belts and Process owners to ensure improvement exercises (Six Sigma Projects, AIM, etc.) continue to happen in the processes.Train/mentor AMs and QCAs, and operations teams on quality tools and conceptsSkillsExcellent working knowledge of MS Office ? MS Excel, PowerPoint, Word Doc, OutlookKnowledge of calls recording system and its usage (NICE, Witness, etc.) preferredProcess Specific SkillsPreferably knowledge of industry domain being aligned to (example, Insurance, Banking, etc.)Basic six sigma knowledgeGB Training preferredKnowledge of quality systems (ISO, COPC) preferableLeadershipFosters a spirit of collaboration and teamworkAbility to relentlessly pursue excellenceGeneralConformance to policies/compliances with auditing skills and eye for detailsAbility to coach and give feedback on an ongoing basis.Interviewing skillsStrong written and verbal communication Skills.Problem-solving skills