Job Description - Executive Floor Team Leader (HOT061Q5)
:Hilton Clark Sun Valley Resort
Clark Economic Zone
Pampanga
An Executive Floor Team Leader is responsible for the satisfaction of executive Guests throughout their stay at the hotel by ensuring that enquiries receive responses and advise and information is delivered when requested.
What will I be doing?
An Executive Floor Team Leader, you are responsible for the satisfaction of executive Guests throughout their stay at the hotel by ensuring that enquiries receive responses and advise and information is delivered when requested. An Executive Floor Team Leader contributes to the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:
Manage the performance of the Executive Floor in the hotel
Deliver the highest quality and brand service standards to consistently meet and exceed executive Guest and VIP expectations
Handle enquiries and complaints, promptly and efficiently
Ensure that all Guest supplies and amenities are offered and replenished to the required standards
Manage a Team that is current with all hotel services as well as VIP requests and special events and that demonstrate a knowledge of external locations, attractions and landmarks in the vicinity
Ensure the Team projects a professional manner with an emphasis on hospitality and Guest service
Ensure the Team complies with Hotel security, fire regulations and all health and safety legislation
Executive tasks as instructed by the Executive Floor Manager
Serve your role and Team in an environmentally-conscience manner
What are we looking for?
Executive Floor Team Leader serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
Previous supervisory experience in the hotel, leisure or retail sector
Calm, efficient and organised
Excellent personal presentation and communication skills
A passion for delivering exceptional levels of Guest service
Ability to listen and respond to demanding Guest needs
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
Previous experience in Executive Floor Team Leader in a hotel environment
Multi-lingual
Accountable and resilient
Ability to work under pressure
Flexibility to respond to a range of different work situations
What will it be like to work for Hilton?
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!
: Full-time
Brand: Hilton Hotels & Resorts
: Day Job
: Supervisor/Team Leader
: Guest Services, Operations, and Front Office
