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What is your mission?We are seeking an Excellence Specialist who will serve as the company's seasoned & experienced consultant to clients. You will partner with clients and their offshore leaders in creating targeted interventions that will build and enhance organizational capabilities and establish effective and efficient operational cadence.
You will provide the best service to our partner brands by performing these tasks: Data AnalyticsSolve Clients' reporting challenges.Provide Clients with real-time, customized, centralized and automated performance dashboards.Draw in-depth & valuable insights from data, and leverage on them in solving operations challenges and/or in leveling up the offshore team's performance.Comprehensive Problem-SolvingConduct root-cause analysis; Facilitate data mining, data analysis and data storytelling.Communicate RCA with solutions to Clients in a highly engaging and data-driven presentation.Provide effective consulting service to Clients.Recommend effective interventions to bridge gaps in operations and/or further level-up the offshore team's performance.Partner with clients in planning and implementing OD or CI transformational activities.Monitor the implementation of targeted OD or CI transformational interventions.Evaluate the effectivity of the piloted/spearheaded OD or CI initiatives.Continuous ImprovementDocument bespoke practices.Revise, Overhaul and/or Re-Engineer existing policies, processes, etc.Enhance existing operational cadences.Establish quality & compliance tollgates and/or micro-processes to reinforce transformational changes.Continuously identify opportunities in operations to achieve operational excellence.Create dashboards, QA tools, and databases to ensure standardization of processes, if needed.Facilitate training and coaching, if needed.Client EngagementEstablish strong relationship with clients.Partner with Sales and CS to work with clients in aligning expectations in terms of standards and success measures.Prepare and present valuable data-driven reports to Clients; Provide timely updates.Recommend targeted interventions based on the needs of the account.Who are we looking for?Graduate of any 4-year course.5 years of combined experience in Operations Management, QA + Process Improvement, preferably in a BPO set-up.Certified Six Sigma Green Belt Professional certification is a must.Excellent oral and written communication skills.Advance presentation skills.Has strong data analytical skills.Proficient in various computer software programs.Superb skills in Excel is a must.Working knowledge in PowerBI – ADVANTAGEOUS.Can build database and CI tools.Can create processes and policies.Able to multitask.Has strong problem-solving and project management skills.Can work with minimal supervision.Company Perks:Above-industry salary package and incentives.Comprehensive HMO benefits and life insurance from day 1.Free learning and development courses for your personal and career growth.Dynamic company events.Opportunities for promotion.Free meals and snacks.
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