Are you ready to make an impact at DTCC? Do you want to work on innovative projects, collaborate with a dynamic and supportive team, and receive investment in your professional development? At DTCC, we are at the forefront of innovation in the financial markets. We are committed to helping our employees grow and succeed. We believe that you have the skills and drive to make a real impact. We foster a thriving internal community and are committed to creating a workplace that looks like the world that we serve.
The Chief Client Office (CCO) is focused on providing a consistent Client Experience across all business lines and geographies, enabling enhanced Client Satisfaction, Revenue Growth and Business Line Success. The CCO function includes Sales, Partners, Relationship Management, Integration, Marketing & Communications and Sales Analytics & Operations.
Pay and Benefits: Competitive compensation, including base pay and annual incentiveComprehensive health and life insurance and well-being benefits, based on locationPension / Retirement benefitsPaid Time Off and Personal/Family Care, and other leaves of absence when needed to support your physical, financial, and emotional well-being.DTCC offers a flexible/hybrid model of 3 days onsite and 2 days remote (onsite Tuesdays, Wednesdays and a third day unique to each team or employee).The Impact you will have in this role: As a member of the Entitlements Services team, the Entitlements Services Senior Analyst handles internal and external customer requests related to access control to DTCC/ITP applications. Expectations include an ability to effectively communicate ideas, build rapport and develop relationships with internal partners, manage partners (client) expectations, technical expertise and attention to detail. Our Entitlements Services Senior Analysts have a passion for client service, an eagerness to quickly learn and execute at a high level across a variety of complex processes, and the ability to manage risk and identify improvement opportunities.
Your Primary Responsibilities: Take ownership of requests received via CRM queues and through web form inputHandle client requests in accordance with established processes and proceduresComplete required tasks to create, modify or delete client and user profiles for all DTCC services using a combination of web-based, or GUI applicationsRespond to client requests within predefined internal Operational targetsRecognize high priority situations and take appropriate escalation action following predefined criteriaLiaise with other DTCC associates globally to facilitate fast and effective set-up implementation of new clientsAcquire and maintain current knowledge of relevant procedures and update documentation as necessaryFacilitate cooperation among DTCC associates to reduce resolution delays and frustration for clientProvide support to clients and internal teams with inquiries surrounding their entitlementsOther miscellaneous duties as deemed necessary by the Team Lead or ManagerAligns risk and control processes into day to day responsibilities to monitor and mitigate risk; escalates appropriatelyQualifications: Minimum of 2 years of related experienceBachelor's degree preferred or equivalent experienceTalents Needed for Success: Adheres to established rules and procedures when performing workTakes personal accountability to drive work forwardPresents information clearly in writing and orally in small group settingsWillingness to constructively challenge others on established views and contribute new ideas/alternative approachesUnderstands the needs of external clients, Entitlements Services team members, and key internal stakeholders across the organizationThe salary range is indicative for roles at the same level within DTCC across all US locations. Actual salary is determined based on the role, location, individual experience, skills, and other considerations. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
#J-18808-Ljbffr