Engineering And Service Sr Manager - 10 Yrs Experience

EQUIPMENT AND SUPPLY INDUSTRY

DUTIES AND RESPONSIBILITIES:
Organizes, plans and coordinates all after sales activities of the department.
Maintains close liaison with customers and suppliers.
Prepares summary of parts sales forecasts for the division.
Negotiates service contracts.
Updates management on the progress of escalated service activities and acquires
Assists in the formulation of short and long range planning and in the preparation of forecasts and other required reports.
Prepares and/or reviews costing and selling prices to maximize contribution and win biddings.
Manages the credit and collection activities of the department. Ensures that Ars are paid
Recruits and assigns enough qualified personnel to adequately cover customer service
requests.
Works hand in hand with customer's installation and maintenance engineers until every major
equipment purchased is installed and commissioned.
Provides the necessary personality in closing or finalizing sales negotiations and contracts.

QUALIFICATIONS:
Engineering Graduate, preferably a licensed Mechanical Engineer
With at least 10 years managerial experience in HVAC, general equipment maintenance, and warranty management