The Cyber Defense Operations (CDO) Team is responsible for identifying and managing cyber risks and leading operational remediation projects for both ship and shore. For ships, the focus is to reduce risk to passenger, crew, and RCCL shipboard assets. The goal of the CDO Program is to provide cybersecurity architectural and engineering guidance on projects and strategy driven by shoreside business, marine operations, newbuild, and shipboard IT organization to appropriately manage operational, regulatory, and safety risks as well as optimizing investments by reducing future remediation efforts.
The CDO Engineer assists with the execution of the CDO strategy and program initiatives at RCL. The role will partner with subject matter experts, peers, and leaders across RCL shore and shipboard lines of business regarding cyber risks. The role will be an individual contributor providing cyber risk management and assurance expertise so that systems located within or connected to RCL environments (Shoreside cyber tools, IT hotel operations systems, OT navigation/bridge, and marine engineering) have been implemented and maintained, adhering to cybersecurity guidelines, corporate information security standards, and maritime regulations. This position will also help influence IT and maritime business units to raise awareness of the cybersecurity space and their role in ensuring the overall safety of our passengers, crew, shoreside systems, and maritime IT/OT/ET systems.
Essential Duties and Responsibilities: Key contributor to the protection of shoreside IT and shipboard IT and OT systems and processes to appropriately reduce existing and emerging risks to RCL assets.Technical excellence – Administer systems to deliver high availability & security.Troubleshooting skills – Identify and fix root causes of failure, with primary focus on firewall, EDR, and proxy issues.Change Management - Ensure that outages & change requests are correctly documented, prioritized, and closed.Ability to specialize – Become an expert in 1-3 of our tools so you can solve difficult problems.Ability to learn – Provide basic support across a variety of security systems.Participate in 24/7 on-call rotations to resolve critical issues.Leverage information security activities and technologies to raise cyber situational awareness and protection.Assist with maritime cybersecurity technology intended to protect shipboard systems and information is configured and operating per established standards.Maintain technical standards, architectural/engineering diagrams, and procedures for shoreside, shipboard, and newbuild IT and technology.Review and understand complex cyber guidelines (NIST) and regulations such as BIMCO Cybersecurity Guidelines for Ships, U.S. Coast Guard security requirements, and International Maritime Organization (IMO).Contribute with a high degree of self-sufficiency and resourcefulness on individual and departmental performance objectives.High degree of motivation to maintain technical skills and cybersecurity knowledge relevant by seeking self-development opportunities such as industry certifications, investing time to learn new skills, and networking with peers in the security industry.Actively engage in liaison activities with industry associations, peer institutions, regulatory and contractual agencies/organizations, and IS information sharing communities.Qualifications: Bachelor's degree or equivalent industry experience.4-6 years of experience within Information Security.2+ years of experience in an information security operations role.Demonstrated ability to perform independent analysis of complex problems.Deep technical knowledge in multiple enterprise security tool categories, especially firewalls, VPN, web security proxies, and endpoint security tools.Prior experience with CMDB, Proxy, firewalls, or EDR systems are strongly preferred.Broad IT knowledge, including hardware, virtualization, networking, architecture, common protocols, file systems, and operating systems.An ability to communicate complex technical issues to English speakers from many cultures.Must have competent verbal and written communication abilities; interpersonal collaborative skills; and the ability to communicate IS and risk-related concepts to technical and non-technical audiences.Ability to learn methodologies, tools, best practices, and processes within specific areas of responsibility.Decision-making, reporting, communication, and skills.Understanding of Apple, Linux, and Windows Operating systems.Understanding of TCP/IP networks and the OSI stack.Technical understanding across IT systems (applications, networks, etc.) and information security products (i.e., firewalls, IPS, SIEM, proxy) and application security/vulnerability testing tools/techniques.Understanding of cybersecurity controls related to a number of cybersecurity frameworks/guidelines such as NIST Cybersecurity Framework and BIMCO/CLIA/ICS/INTERCARGO Cybersecurity Guidelines.Industry certifications are a plus.Knowledge and Skills: Demonstrates organizational skills and time management.Ability to manage multiple tasks/projects while ensuring deadlines are met.Displays sound judgment with a high level of integrity, ethics, and ability to calmly, diplomatically, and effectively deal with stressful situations.Able to formulate, communicate exceptions/findings, and technical solutions.Demonstrate a degree of creativity with adept analytical and problem-solving skills.General understanding or experience with some Marine or Industrial Engineering OT systems (ICS, Engine Control, HVAC, Water Treatment, Power Generation & Management) and Navigation Systems (ECDIS, GPS, Dynamic Positioning Systems, Voyage Management Systems) is a plus.Ability to identify remediation activities based on risk to the overall enterprise.An understanding of anomaly detection methodologies and tools.Understanding of cryptographic controls and their applications is a plus.
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