In your new role you will : Provide 2nd Level Support for SAP Process Integration (PI), SAP Landscape Transformation (SAP SLT), and SAP Cloud Integration globally.
Manage Incident and Service Order tickets: Receive, categorize, prioritize, and track incidents or service orders using the Remedy tool as the central Infineon ticketing platform.
Analyze, investigate, and fix known issues, provide a workaround to users, and work towards timely resolution according to SLAs.
Handle Internal Control Monitoring: to provide daily system checks/ monitoring as required and drive efficiencies to ensure the system and processes perform as effectively as they should.
Perform Problem Management: Identify problem trends, and implement corrective actions, communicate with the change request team and application owners.
Ensure system and support-related documentation is maintained and up to date, documents known errors, workarounds, and resolution plans.
Work on shift mode on a rotation basis (morning: 9:00 am – 6:15 pm & afternoon: 1.45 pm-11.00 pm).
Able to work on call standby support on a rotation basis (11.00 pm - 9.00 am & weekend (Saturday & Sunday).
Team members provide global support and work closely with team members in other regions.
You are best equipped for this task if you have: Bachelor's Degree in Computer Science / Information Technology .
Minimum 1 year of relevant professional experience in system support or end-user support .
Fresh graduates with relevant experience will be considered.
Knowledge of programming languages such as ASP, XML, ABAP, JAVA, XSLT Excellent analytical and problem-solving skills and are able to critically engage with new issues Good communication skills (mainly English) and a proactive team player Strong in service support operations Knowledgeable in Enterprise Application Integration methodologies/processes is a plus Experienced in SAP PI, SAP SLT or SAP Cloud Platform tool and framework will be an added advantage Strong programming skills in Java will be an added advantage Note: 1-year renewable contract under 3rd party payroll partner and entitled to benefits according to the partner company.
Our offer in Malacca Wide range of training offers & planning of career development International assignments Different career paths: Project Management, Technical Ladder, Management & Individual Contributor Exempt working hours are flexible within core hours (9am-12pm & 2pm- 5.15pm) Home office options for certain tasks or due to personal circumstances.
Applicable to exempt employees working on office hours only.
Part-time work possible for exempt employees only.
Exempt staff could apply up to 3-month sabbatical leave, subject to business situation Medical coverage In-house clinic operates 24 hours, doctor consultation possible from 9am to 5pm.
Health promotion programs Social Recreation Center with facilities, such as gym room, squash, badminton and netball court, zumba and yoga classes, etc.
On-site Cafeteria Paid sick leave according to law Additional 3% to Employee Provident Fund after 10 years service with Infineon Malacca.
Re-employment opportunities Productivity incentive bonus Bus service for shift employees Allocated carpark for disabled and pregnant employees Part of your life.
Part of tomorrow.
We make life easier, safer and greener – with technology that achieves more, consumes less and is accessible to everyone.
Microelectronics from Infineon is the key to a better future.
Efficient use of energy, environmentally-friendly mobility and security in a connected world – we solve some of the most critical challenges that our society faces while taking a conscientious approach to the use of natural resources.
Infineon Technologies (Malaysia) Sdn Bhd, with its 8.000 employees, is the largest manufacturing site of Infineon.
The company has established itself as a leading manufacturing site for Power Semiconductors, Logic Semiconductors, Discrete and Sensor Products.
We are committed to increasing productivity, on-time delivery and providing customized solutions while maintaining the highest level of product quality.
The success of Infineon Melaka is evidenced by eleven National Awards received from the Prime Minister's Office as well as 15 corporate awards.
