time left to apply End Date: December 30, 2024 (30+ days left to apply)
job requisition id JR********
Are you looking for a supportive and collaborative workplace with great benefits and clear career development? You've come to the right place. Why choose Manulife? Competitive Salary packages and performance bonusesDay 1 HMO + FREE coverage for your dependents (inclusive of same-sex partners)Retirement savings benefitRewarding culture that values wellness and well-beingPerformance BonusGlobal network of industry expertsExtensive training resourcesJob Description: We're looking for a Enablement Specialist to join our Retirement Operations team at MBPS. In this role, you will identify opportunities for improvement to ensure a high standard of quality is in place within the team. You will improve processes and workflows to remain competitive. The Enablement Specialist meets with company subject matter experts and stakeholders to develop solutions to enhance business processes. You will join forces with other talented people to analyze business needs and drive small projects that lead to improved operational efficiencies.
Key Responsibilities: Using your analytical skills and critical thinking to ask questions, understand business drivers and needs, bring order and precision to scope and requirements on operational initiatives.Utilizing a variety of requirements modelling techniques - such as user stories, process mapping, acceptance criteria, and business rules – to convey information.Documenting process requirements and researching solutions to make recommendations. Partner with Business Process Owners through meetings and review of existing material to create standardized procedural documentation.Update and edit existing procedural documentation based on Business Partner input to ensure accurate and current procedures are available to employees.Using your critical thinking skills and sound judgement to make business decisions that drive results and solve customer problems.Delivering documented solution requirements so that everyone has a clear and consistent understanding of the proposed solution.Automated and seamless process solutions with a focus to reduce work effort and lower cost.Designing workflow and process strategies to improve business performance.Using your effective communication skills to lead meetings and present information to all levels within the company.Preparing our business partners for changes that are introduced and articulating what it will mean for them specifically.Creating and presenting process reports for client approval.Overseeing the implementation of revised company processes and workflows.Accountable for creating and writing new procedural documentation, editing existing documentation.Monitoring the efficacy of updated workflows.Staying up to date with the latest business practices and technologies.Principles, tools, and techniques used to improve quality, reduce errors, and design new business processes.Qualifications: 2-3 yrs experience as a Process/Business AnalystLean Six Sigma CertificationFamiliarity with Power Platforms (ie BI Tools) and System Automation applicationsProven portfolio of completed projectsAdvanced understanding of business functions, workflows, and processesExcellent written and verbal communication skills.Analytical and critical thinking skillsKeen interest in continuous learning of automated applications and platformsLet's make every day better together. Learn about our opportunities at JOBS.MANULIFE.COM Manulife is an Equal Opportunity Employer At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals.
It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. To request a reasonable accommodation in the application process, contact ******** .
About UsWe're Manulife. And we're on a mission to make decisions easier and lives better.
Better is what drives us. It's what inspires us to find new ways to support customers and colleagues in living longer and healthier lives.
Joining us means you'll be empowered to learn and grow your career. We'll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
We're proud of our accomplishments and recognitions. Recent awards include:
2024 Gallup Exceptional Workplace Award WinnerManulife Named one of Forbes World's Best Employers 2023Best Companies to Work for in Asia 2023We've been recognized as one of Canada's Top 100 Employers (2024)Manulife included in Bloomberg's 2023 Gender-Equality IndexOur ambition is to be the most digital, customer-centric global company in our industry. Learn more at https://www.manulife.com/.
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