Email Support Specialist

Details of the offer

As an Email Support Specialist, you will play a crucial role in ensuring customer satisfaction by providing timely and effective support via email. Your primary responsibilities will include:
Responding to Customer Inquiries: Addressing questions and concerns from customers through email in a clear and professional manner.
Troubleshooting Issues: Identifying and resolving customer problems related to products or services, offering solutions or escalation as needed.
Documenting Interactions: Accurately logging customer interactions and feedback in the support database to track issues and improve service.
Maintaining Product Knowledge: Staying up-to-date on our products, services, and policies to provide accurate information to customers.
Collaborating with Teams: Working closely with other departments to ensure complex issues are resolved effectively and efficiently.
Promoting Customer Satisfaction: Striving to exceed customer expectations and enhance their experience with our brand.

What are we looking for?
- With or Without BPO Experience
- Completed at least Senior High School or two (2) years of college education
- Basic computer navigation skills
- Good to Excellent Communication skills & Comprehension
- Willing to work onsite


Nominal Salary: To be agreed

Source: Whatjobs_Ppc

Requirements

Technical R&D Manager-Ice Cream Formulation (46527) - Sta. Rosa

Salary: 50,000 - 90,000 QUALIFICATIONS: Must be a graduate of BS FOOD TECHNOLOGY or BS Chemical EngineerWith at least 5 years of experience in Ice Cream for...


Rcn Ph - Neo Career Group - Philippines

Published a month ago

Remote Systems Engineer | Php

We are excited to announce an opening for a Remote Systems Engineer, a remote position that requires an experienced professional who can commence work as soo...


Devfinders - Philippines

Published a month ago

Solutions Architect (Wfh & 10K Signing Bonus)

About the Role: Reporting to the Director of Project Architecture and Delivery under the Professional Services umbrella, Project Architect is a pre-sales rol...


Seidotech Solutions Corp. - Philippines

Published a month ago

Iso Head

Job Description Handles and manage overall Quality Management System Conducts internal and second party audit Records and document control Create necessary p...


Your Go To Recruiter - Philippines

Published a month ago

Built at: 2024-11-12T03:15:00.133Z