MedSpecialized, Inc. is looking for an **Implementation Specialist (EMR/EHR)**!**General Description**: The Electronic Health Record (EHR) Implementation Specialist is responsible for customizing medical software to client requirements.**Work Schedule and Arrangement**: 10 PM - 7 AM PHT, office-based**Office Location**: 8th floor Skyrise 4B Building, IT Park, Lahug, Cebu City, Cebu**Responsibilities**:- Work directly with client remotely through chat or call to provide first call resolutions on the software issues they encountered- Will be in charge of IMS Product training, VN customization, and Letters and Forms, and Value-Added Services- Take care client calls and transfer to designated department if necessary- Escalate issues encountered if further troubleshooting is needed- Coordinate with internal teams depending on clients' requests**Requirements**:- Preferably a graduate of any medical related program but college level with relevant BPO experience are open to apply- Fresh graduates are welcome to apply!- ESL/Training experience is a plus- Confident, has high self-esteem, and must be tech savvy- Good English communication skills- Basic knowledge of medical terminologies- Easy going and independent- Can work with less supervision- Stable internet connection and a conducive work environment at home- Physically fit to work in a BPO setting- Willing to work in our Cebu IT Park office at least once a week- Willing to work during holidays and weekends**Salary and monetary benefits (in PHP)**:- Monthly salary of 16,000 - 29,000- New hire bonus of 5,000**Perks and other benefits**:- Paid Training Period- All national Philippines and USA holidays are observed- Paid time off—public holidays, vacation, and personal time off- Robust and effective Government Benefits Administration- Lactation breaks (for breastfeeding moms)- Discounted optical services with our partner clinic- Free lunch/dinner and unlimited coffee and ice cream daily (for on site employees)- Free Health insurance with one (1) free dependent- Free Life insurance- Free Accident insurance- Relocation allowance for new hires (from Outside Cebu)- Company-sponsored outings- Interest-based employee clubs (DOTA, Basketball, Dance, Music, Photography, Yoga)- International travel opportunities (India and US office)**Our Recruitment Process**:2. General Assessment3. Initial Interview (Virtual)4. Final Interview (Virtual)5. Job Offer6. Training**Disclaimer for salary ranges**:Salary ranges may not be applicable to all. Depending on the level of experience, educational background and potential for growth seen during interviews, offers may go higher or lower.PRO TIP: prepare for that interview and impress the hiring managers!**Salary**: Php16,000.00 - Php29,000.00 per month**Benefits**:- Company events- Health insurance- Life insurance- Opportunities for promotion- Paid training- Staff meals providedSchedule:- 8 hour shiftSupplemental Pay:- 13th month salary- Overtime payAbility to commute/relocate:- Cebu City, Cebu: Reliably commute or willing to relocate with an employer-provided relocation package (required)**Language**:- English (required)Shift availability:- Night Shift (required)
