Position:eCommerce Specialist
Job Description:
The eCommerce Specialist is responsible for the following main areas of eCommerce:
Provide top-notch level customer service and support through communication channels like, email, chat, and phone. The primary channel will be email, so written communication skills should be strong.
Understand the basic features/functions of Insight's eCommerce solutions in order to troubleshoot challenges and setup/update customized solutions.
Work within a team environment to understand ongoing challenges and identify patterns and system improvements needed to enhance solutions.
What you need to do to be successful:
Understand website functionality directly and integration points to other systems
Directly contribute and be accountable to team goals and deliverables
Self-starter who is motivated to learn, grow and expand knowledge in system integrations
Understanding and willingness to create and maintain customized client websites through management tools
The ability to seek and document site issues and identify opportunities for optimization when troubleshooting system solutions
Lead discussions specific to eCommerce capabilities, benefits and solutions
All other duties as assigned
What we want:
High school diploma or general education degree (GED) is required and 2 years of experience in specialty or related field. Bachelor's degree (B. A.) from four-year college or university; or one year related experience and/or training; or equivalent combination of education and experience preferred.
The ideal candidate will have the following skills:
Strong writing and communication skills
Ability to effectively present information and respond to questions from groups of managers, customers and other teammates
Excellent time-management and organization skills, with attention to detail
Ability to read, analyze and interpret general business requirements, technical procedures and system to system process flows/integrations
Ability to write reports and/or business requirements
HTML experience a plus
Strong understanding of technology industry, customer base and key industry triggers for scale, demand gen and customer engagement.
This individual is expected to demonstrate the following on a daily basis:
Hunger:Operates with energy drive and passion for the business, especially in the face of resistance or setbacks
Heart:constantly reassesses efficiencies and provides additional improvements
Harmony:Works well with others and is a great team player; be accountable, hold others accountable
