Ecommerce Operations Executive

Luxasia Philippines is looking for a Senior Ecommerce Operations Executive to join its ecommerce team in the Philippines.
The Senior Ecommerce Operations Executive will ensure smooth daily operations, maintain store performance rating high and ensure data accuracy, monitoring and timely reporting.
**Responsibilities**:

- Monitor daily order fulfilment
- Upload new product listing
- Assist in GWP enrollment
- Help monitor if promotions are up and running
- Examine promotions after creation to ensure that it was set up correctly
- Responsible for stock replenishment on all channels
- Monitor order status on all Marketplace once shipped out
- Responsible for claims filing and monitor claims status
- Participate in onboarding process, Sellercenter account creation and customer mapping
- Sending of accurate and timely data for sales reporting, order processing, promotion accruals, returns and refunds etc.
- Liaising with warehouse and platforms on order pickup and other order concerns
- Liaising with LRC and finance on any payment discrepancies
- Help resolve any customer complaints
- Weekly returns monitoring and process cancelled orders
- Submit billings to finance
- Maintain high store performance ratings
- Continuously improve processes and practices

**Requirements**:

- At least 4-5 years of experience in managing ecommerce operations
- Bachelor's degree with a specialization in marketing or business
- Critical-thinking and interpersonal skills
- Strong communication and problem solving skills
- Highly proficient in MS Excel
- Self-starter, and can work under pressure
- Ability to manage multiple projects and execute under tight deadlines
- Ability to work independently
- Highly detail oriented

**Job function**: Ecommerce Store Operations Executive
- Industry: Ecommerce, Business, Consumer Goods,Cosmetics, Retail
- Employment Type: Full-time
- Skills: MS Excel,Tracking andAnalytics, Project Management, Knowledgeable in Ecommerce platforms