Ecommerce Customer Support Lead Hmo Free Dependent Dayshift (Remote) Ecommerce Customer Support Lead Hmo Free Dependent Dayshift |Filta | Philippines Join a pharmaceutical manufacturing company headquartered in Australia,renowned for its meticulous approach to product development ... Join a pharmaceutical manufacturing company headquartered in Australia,renowned for its meticulous approach to product developmentThe offer is inclusive of HMO for you and your dependent within thefirst month (with Covid insurance coverage)You must use your own equipment and your workstation should be set upin a safe and secure location at home with stable and reliable internet,not less than 25 MbpsPHP 55,000 to 65,000 per month depending on experience6:00 am to 3:00 pm, Philippines Time, Monday to FridayBenefitsHMO healthcare for you and one dependent (with COVID insurance)20 combined SL/VLs per year accrued from day one (you will have 10accrued once you pass regularization)Government Mandated BenefitsPaid Philippines Public Holidays13th Month BonusAbout The RoleAs a Lead E-commerce Customer Support Specialist, you'llreport directly to an Australian-based Manager, where you'll managecustomer service for the Shopify store and oversee the future integrationwith Gorgias.The E-commerce Customer Support Lead position offers a pivotal rolewithin their team, involving managing bookings, scheduling appointments,and providing exceptional customer service to Australian clienteleincluding doctors and nurses.Leadership is key in spearheading customer service initiatives,including the eventual training of other Philippines-based team members andcoordinating with medical professionals. This role presents opportunitiesfor advancement, eventually leading a small team.Key ResponsibilitiesEfficiently manage booking requests and promptly coordinateappointments to facilitate seamless schedulingAssume the role of the primary point of contact for esteemed customers,ensuring the consistent delivery of top-tier service with eachinteractionServe as a liaison between patients and doctors, fostering clear andsmooth communication to elevate the overall customer experienceTake the lead in training and mentoring upcoming team members asoperations expand, cultivating their skills to uphold excellence in servicedeliveryCollaborate closely with medical professionals and stakeholders tostreamline customer support processes, optimizing efficiency andeffectivenessExperience & SoftwarePrior experience working with Australian clients in ecommerce orhealthcare is highly desirableProven leadership skills and a track record of effectively managingsmall teams to achieve common goals and objectivesProficiency in the Shopify platform is a prerequisite; familiarity withGorgias is a significant advantageSkillsProficiency in Medirecords preferred but not required; willingness tolearn and adapt to new systems and technologiesAbility to remain calm, patient, and composed when dealing withdemanding clients, with a proven track record of successful conflictresolutionExcellent communication skills, acting as a middle person betweenpatients and doctorsWhat's Next?Click the Apply button, attach your CV, and complete thequestionnaire.As this is an urgent requirement if you want to fast-track yourapplication, complete your application online and connect with Adelaide DeLeon atPowered by JazzHRDHM52ADXYW Show more Show lessTagged as: remote, remote job, virtual, Virtual Job,virtual position, Work at Home, work from home When applying state you found this job on Pangian.com Remote Network. #J-18808-Ljbffr
