Eastwood City - Bpo Quality Assurance Specialist

**Responsibilities**:

- Lead and deliver complex client engagements that help identify, design and implement creative business solutions for the company.
- Provide excellent customer service and determine the needs of the client.
- Implement and oversee the quality of deliverables and manage team relationships effectively to ensure exceptional performance.
- Participate in the development and presentation of proposals for business development.
- Balance the needs of key stakeholders and ensure the teams they are involved with are aware of the combined end goals.
- Establish operations objectives and work plans, delegate assignments to subordinate associates when necessary, and conduct regular meetings to improve productivity, product knowledge and customer satisfaction.
- Do Root Cause Analysis to identify key AFIs and create action plans / goals to improve
- Efficiently coach associates in meeting the metrics
- Manage and drive performance from the Associates in meeting SLAs and KPIs
- Manage team attrition
- Collaborate with the different support groups - Recruitment, Training, Quality, HR, Workforce - to improve agent profiling and performance

**Requirements**:

- At least 2 year(s) of working experience in the medical field or related is required for this position.
- Experience in handling a healthcare program is required
- Analytic
- Results-oriented
- Process-oriented
- Applicants must be willing to work in Eastwood, Quezon City
- Preferably Supervisor specializing in Healthcare Customer Service or equivalent.
**Salary**: Php28,000.00 - Php32,000.00 per month

**Benefits**:

- Company events
- Health insurance
- Life insurance
- Opportunities for promotion
- Pay raise
- Promotion to permanent employee

Schedule:

- 8 hour shift
- Rotational shift

Supplemental Pay:

- 13th month salary
- Performance bonus