E-Commerce Operations & Support Specialist

See more job openings in Business Process Outsourcing

**CLIENT**

German biotechnology company manufacturing kits and intstruments used by science and medical experts to help identify cure for different illnesses.
**JOB DESCRIPTION**
- Support increasing connections to and integration of company's clients via eProcurement interfaces
- Deliver all critical customer projects on schedule
- Analyze, design, develop, and technically implement data integration interfaces
- Set up data integration & workflow design
- Manage hosted catalog files for B2B customers in line with regular product launches, promotional activities, and annual price changes
- Manage content of hosted catalogs in line with customer needs and eCommerce goals
- Daily support incident management (e.g.
pricing/ product availability issues )
- Enter, manage and monitor pricing conditions in SAP for B2B accounts
- Support the setup and launch of digital customer onsite stocking solutions
- Provide onsite support at select customer events
- Partner with digital channel development colleagues to uncover additional opportunities to improve customer experience and conversion.
**JOB QUALIFICATION**
- Knowledge of eCommerce connection interfaces (cXML, EDI, Punch Out, Idocs,..), basic programming skills preferred
- Ability to develop relationships with multiple customer functions including Procurement, Finance, Operations, and R&D leadership
- Experience developing cross-functional internal relations working relationships including sales, marketing, and commercial operations
- Proven ability to see improvement opportunities and address with creative solutions
- Demonstrated ability to operate independently, with initiative, and good business judgment

**ACTIVE DATES**

January - March 2019