E Commerce Customer Support Manager | EmazingGroup – INTOTHE AM & iHeartRaves | Philippines Top Reasons to Work with Us: Since 2010, the Emazing Group has been the comprehensive e-commercesolution for passion-driven consumer lifestyle brands. With unique and...
Login to continue Top Reasons to Work with Us:Since 2010, the Emazing Group has been the comprehensive e-commercesolution for passion-driven consumer lifestyle brands. With unique andinnovative brands such as iHeartRaves and INTO THE AM, The Emazing Grouphas successfully created and scaled market-leading companies, empowering alifestyle of self-expression one individual at a time.Get an inside look into our office and culture at:.| |Featured as one of the best companies ever on Shark Tank (Deal withMark Cuban & Daymond John)Top Workplace Award In Orange County, CA, and Certified Great Place ToWorkEntrepreneur 360 – Ranked #128 best small businessJoin the #189 fastest-growing private company according to Inc.Magazine 5000Featured on Rolling Stone, Yahoo Finance, Inc. Magazine, BusinessInsider, CNBC, MTV, ABC's Shark Tank, LA Weekly, MSN, and moreEnjoy the autonomy/flexibility to be creative in a highly drivenenvironmentJoin a tight-knit team with opportunities for growthGreat culture. Our headquarters is an environment where everyone isdriven to make the company and themselves successful7 Core Values that shape our company culture:Customer Support Manager Job DescriptionAs the Customer Support Manager, you'll lead a team of 4and report to the VP. We're always striving to enhance our workquality and efficiency. We rely on facts and numbers for decision-making.Once master the role and gain the team's trust, you'll have theautonomy to make decisions. Exciting career growth opportunities awaityou.People Management Responsibilities:Happy Team = Happy Customers – Maintain a healthy, high morale,and motivating work environment for the Team. We want a place where TeamMembers are comfortable giving honest feedback and not scared to speak up.Our Team is our #1 asset!Communicating and providing clear expectations to the TeamResponsibilities include planning, recruiting, training, coaching,implementing new apps, and updating Standard Operating ProceduresOperations Management Responsibilities:Collaborate with the VP to analyze our metrics, find areas to improve,and put the plan into action to achieve the desired resultsAchieve SLAs, bonus goals, and OKRsBecome an expert on the apps we use and manage the appsRequirements:5+ years of experience as a manager in customer service at ane-commerce business based in the USExcellent communication and time management skillsStrong problem-solving skillsPassion to succeed and get the job doneNice to havesExperience with Gorgias, Shipstation, and Loop ReturnsPreferred Working Hours:Monday to Friday, 9 AM – 6 PM Pacific Standard TimeSalary and Benefits:Starting Salary: ?40,554Employment Type: Full TimePaid time off & holiday payHealth Insurance BenefitsQuarterly Bonus StructureDeep discounts on all productsCompany parties and lunchOngoing training and supportThis position is fully remoteThe Emazing Group is committed to providing equal employmentopportunities to all applicants and employees as a way of doing businessand following all applicable equal opportunity laws.It is the policy of The Emazing Group to provide equal employmentopportunities to all persons regardless of age, color, national origin,citizenship status, physical or mental disability, race, religion, creed,gender, sex, sexual orientation, gender identity, and expression, geneticinformation, marital status, veteran status, or any other characteristicprotected by federal, state or local law. In addition, The Emazing Groupwill provide reasonable accommodations for qualified individuals withdisabilities.Powered by JazzHROYrqdBiIda Show more Show lessTagged as: remote, remote job, virtual, Virtual Job,virtual position, Work at Home, work from home When applying state you found this job on Pangian.com Remote Network. #J-18808-Ljbffr
