• Provide technical application support for all our Managed Services Client (Investigation,
Code fix, Change request)
• Work closely with Technical Consultant, Functional Consultants and Product Manager to
understand business requirements.
• Work closely with Solutions and Technical architects to understand (and where necessary
contribute to) design.
• Able to customize different Microsoft platforms and products; ERP, Sharepoint, Dynamics
CRM, Office 365, based on client requirements.
• Understand the underlying business requirements, and creating code that will meet the
defined business requirements on fixes and change request.
• Complete deliverables required for each application support activity, on break-fixes and
change request.
• Document solution design and other related documentations for each assignment, as
needed
• Work across technical areas and with other teams to ensure that the best new technologies
are investigated and selected for use where appropriate
• May provide on-call 24x7emergency technical support.
• Adhere to the team and company's regulation, policies and processes.
• Keep up to date with the latest development in Microsoft Products and Solutions
• Perform other duties as assigned from time to time.
Qualification
• Hands on experience with X++, .NET Framework 3.5and above; C# and ASP.net
• At least 5 years of experience developing solutions using Microsoft technologies
• Debugging skills; able to debug complex technical issues involving multiple system
components.
• Strong knowledge of software implementation best practices.
• Experience with client and server side, web service integrations using SOAP and REST
• Good understanding of latest web UI technologies (HTML5/JavaScript/AJAX/CSS)
• Bachelor's degree or equivalent, preferably in Computer Science/IT
• Experience working in an IT consulting organization and/or IT technical application support
environment.
• Familiar with ITIL discipline and SLA management.
• Good verbal and written English communication skills
• Experience with different project methodologies (Agile, waterfall, et al.)
• Experience in working in a global environment, delivering service to global clients
• Must be willing to travel and be amenable to changes in work shift/location, as needed on a
per assignment basis