**_Are you looking for a supportive, collaborative workplace with great teams and inspiring leaders?
You've come to the right place.
We're looking for ambitious people who share our values and want to make every day better for people around the world.
If this sounds like you, and the career below sounds exciting, we'd like to hear from you.
_**
**Working Arrangement**
Hybrid
**The opportunity**
This role will be part the Distribution Risk and Quality Control team of Manulife Chinabank Life Assurance Co. (MCBL) whose primary responsibility is to monitor and mitigate the identified distribution risks across the local business units.
- Distribution Governance - Assessing the materiality of the risks and providing feedback to the risk owner on action plans to mitigate risks.
- Supporting the risk owner in establishing the appropriate mitigating controls relative to the inherent distribution risk and assessing the design and operating effectiveness of these controls.
- Data Analytics - Perform first level review, investigation and trend analysis / irregular sales activities monitoring (Key Risk Indicators) to monitor business units' sales quality or adverse sales behavior.
- Perform preliminary review on the exceptional cases from Distribution Conduct Analytics tools, and work with relevant stakeholders to resolve any issue identified.
- Control Review - Assist Distribution units to perform Risk Controls Self-assessment (RCSA) and Fraud Risk Assessment.
- Assist in the documentation review/control assessment of the sales process and existing controls within the Distribution function.
- Distribution Quality Assessment - Assist in the conduct of deep dive analysis on the results of eWelcome / Welcome calls, Mystery Shopping, and/or other Group initiatives; and coordinate with the Risk, Compliance, Sales and Distribution teams to develop actionable plans to improve sales quality.
- Drive a continuous quality improvement culture in the distribution channels.
- Help assess current risks and identify emerging risks facing the business and ensure that controls are properly focused.
- Drive a reduction in distribution risk, both in terms of total risk (value) and per capita (# of incidents).
- Maintain a risk register for key distribution risks, mitigation plans, and progress to closure.
Assist in the establishment of a governance process for escalation of material risks.
- Assist in the reporting of the Distribution risks and action plans on a monthly basis or the agreed frequency.
- Respond to Audit, Risk, and Compliance findings and assist in the development of remediation plans.
**How will you create impact?
**The Distribution Risk and Quality Assurance Manager will report to the Head of Distribution Risk and Quality Control of MCBL.
The role will be vital in ensuring that all the necessary support to drive the implementation of the Distribution Risk and Quality Operating Framework are implemented
**What motivates you?
**
- You obsess about customers, listen, engage and act for their benefit.
- You think big, with curiosity to discover ways to use your agile approach and enable business outcomes.
- You thrive in teams and enjoy getting things done together.
- You take ownership and build solutions, focusing on what matters.
- You do what is right, work with integrity and speak up.
- You share your humanity, helping us build a diverse and inclusive work environment for everyone.
**What we are looking for**
- CPA, CFA, MBA designation preferred, along with insurance industry experience.
- LOMA Diploma and/or Certification is preferable.
- At least 2 years of experience in Life Insurance Distribution Function and/or Operations function is required.
- Excellent MS Excel proficiency, relevant knowledge of data visualization tools (i.e., PowerBI dashboards or similar BI/data tool), and metrics experience.
- Experience in an audit, regulatory compliance and operational risk controls environment will be favorable.
- Good working knowledge of operations within a financial services organization, and the ability to navigate company risk policies and standards.
**What can we offer you?
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- A competitive salary and benefits packages.
- A growth trajectory that extends upward and outward, encouraging you to follow your passions and learn new skills.
- A focus on growing your career path with us.
- Flexible work policies and strong work-life balance.
- Professional development and leadership opportunities.
**Our commitment to you**
- Values-first culture
We lead with our Values every day and bring them to life together.
- Boundless opportunity
We create opportunities to learn and grow at every stage of your career.
- Continuous innovation
We invite you to help redefine the future of financial services.
- Delivering the promise of Diversity, Equity and Inclusion
We foster an inclusive workplace where everyone thrives.
- Championing Corporate Citizenship
We build a business that benefits all stakeholders and has a po