What does a Director of Operations really do? Think of yourself as one of the leaders of the department, so not just anyone is qualified for this role! We make sure we get the best of the best, after all, we are a ridiculously good company thus we make sure all our employees are top notch.
Imagine yourself going to work with one thing on your mind: you want to focus on client satisfaction. As you tackle your new tasks for the day, you know that it will lead to one thing: oversee and direct the activities of a number of campaigns along with all Operations Managers, Team Leaders and Staff assigned to these programs.
As Director of Operations, you will:
Be responsible for a wide spectrum of responsibilities and must be able to multitask with ease and proficiency.Be responsible for regular and often daily interactions with all the company departments/campaign team leaders and the whole management team.Maintain an open line of communication between staff and senior management.Manage and staff the operations assigned.Be responsible for all aspects of operations which include but are not limited to monitoring operations staffing, provide temporary coverage and training; provision of excellent clientele service, problem resolution and the like.Develop individual and team goals and implement plans to carry out objectives.Guide the Operations Managers in meeting all team & individual goals.Ensure compliance with all established policies and procedures.Assist the Senior Director of Operations /Vice President of Operations in crafting operations procedures.Do you have what it takes to become Director of Operations?
Requirements: At least 10 years of experience in the related field preferably senior level with a large span specializing in BPO Operations and Management or equivalent.Capable of building and maintaining client relationships is required for this role.Managed at least 400 - 1,000 FTEs and who has strong computer skills especially in using Google Suite applications.Proven track record of meeting and delivering targets.Excellent communication skills, both verbal and written.This person must be able to build productive business relationships with clients and must have strong organizational, analytical and managerial skills. We need someone who possesses a professional, courteous, and resilient attitude.About TaskUs TaskUs is a leading provider of outsourced digital services and next-generation customer experience to the world's most innovative companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media, food delivery and ride-sharing, Technology, FinTech and HealthTech. As of June 2023, TaskUs had a worldwide headcount of approximately 47,000 people across 27 locations in 13 countries, including the United States, the Philippines and India.
In TaskUs we believe that innovation and higher performance are brought by people from all walks of life. We welcome applicants of different backgrounds, demographics and circumstances. Inclusive and equitable practices is our responsibility as a business.
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