Job Description We are looking for experienced supports who will assist our Australian clients in efficiently processing mortgage loan applications. As a support, you will be in charge of making sure of the timely and accurate processing of loan applications with high levels of client satisfaction within defined service levels and process steps.
Key Responsibilities: Understanding the core business activities Understand different types of loans Understand the loan broking process Understand requirements of lenders & their checklists Understand property valuations Business processes pertaining to Loan Lodgement Understand structure of a loan application Conduct serviceability/affordability calculation for various lenders Complete and lodged new customer application to lender for residential loans Use efficiently all systems used to process loans and manage customers Business processes from Unconditional Approval – Settlement Follow up with lenders at each stage to ensure the loan is moving smoothly Follow up with property valuers to ensure the loan is moving smoothly Liaison with external stakeholders - banks, solicitors, & real estate agents, to ensure smooth settlement Processes/Duties: Lodgment, prepare files, and follow up on missing information Preparing customer packs for meetings & sending welcome packs Creating new customer/loan records via CRM Ensuring fact find, supporting docs, authorities and risk profile are completed properly and signed Manage physical supporting documents & collate missing information Data enter application data in CRM & ApplyOnline Preparation of various documents such SOA, PCAR, Credit Proposal and Forms in compliance with Lender's regulation Ordering of upfront valuation and property reports Ensure notes are made in CRM Following up on all aspects of the process ensuring smooth closings. This includes working on checklists, and all remaining CRM Queue items tasks which includes phone calls to banks, solicitors etc. Unconditional Approval – Settlement process Complete entire process from Unconditional Approval to Settlement Liaison with external stakeholders; banks, solicitors, real estate agent to ensure smooth settlement Organizing required documentation from various parties to ensure settlement Organizing appropriate offset accounts with the various branches/personal bankers Providing correct account access to customers Organizing conference calls/phone meetings to handover customer queries to the appropriate area/post settlement Notifying customers of the settlement confirmation Customer & Lender communication Follow up with the customer for all necessary documentation Send loan pack by email to lender after lodgment Follow up with lenders to ensure all loan pack info is received by the lender Follow up with lenders at each stage to ensure the loan is moving smoothly Liaison with loan writer to ensure the loan progresses as the original submission Post-settlement customer service Top up loans/variations/increases Loan switch process/changing loan types, etc. Resolving banking issues by liaising between the bank & customer Assist with various services the business may offer to a customer during the variation processes General administration Maintain various network folders Create Word, Excel docs as required Qualifications Must have at least 1 year of experience in Australian Mortgage Loan Processing Above average communication skills (verbal and written) Strong analytical, organization, and interpersonal skills Completed at least 2 years in college, a degree in Finance or any related field. Job Type: Full-time
Pay: Php35,000.00 - Php45,000.00 per month
Benefits:
Company events Opportunities for promotion Schedule:
8 hour shift Supplemental Pay:
13th month salary Performance bonus Quarterly bonus
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