Dialer Manager

Join Our Team as a Dialer Manager!

Are you a strategic thinker with a passion for optimizing contact center performance? We're looking for a Dialer Manager to take the lead in driving efficiency and success in our outbound campaigns.

Key Responsibilities:
Manage our dialer system to ensure smooth and efficient operations.Develop and implement high-impact dialing strategies to maximize productivity.Oversee outbound campaigns, manage lists, and ensure compliance with industry regulations.Track, analyze, and report on performance metrics, using insights to drive improvements.Ensure adherence to TCPA, DNC, and other industry regulations to protect consumer rights.Administer dialer settings, troubleshoot issues, and collaborate with IT and vendors.Provide training to agents and supervisors to enhance efficiency and compliance.Manage relationships with dialer vendors, ensuring service excellence.Lead initiatives to enhance system performance and stay on top of the latest tech trends.
What We're Looking For:
Experience: 5+ years in dialer management or contact center operations.Technical Skills: Expertise in dialer systems, SIP/SIM management, and campaign tools, along with TCPA/DNC knowledge.Analytical Mindset: Ability to interpret data, generate insights, and propose actionable strategies.Leadership: Proven track record in leading teams and driving performance.
If you're ready to make a big impact and lead with innovation, apply today and join a team committed to excellence!