Overview Founded by experts with more than 70 years of collective experience in the staffing solutions industry, TASQ understands the unique challenges in the talent acquisition space and is committed to being the trusted partner of companies in their pursuit of hiring the best people to fill their manpower needs. Composed of highly skilled team members who have worked with organizations ranging from small-to-medium entities to large-scale enterprises (including Fortune 500 companies), TASQ is fully capable of meeting staffing demands at all levels and across different industries. Talent Acquisition delivered with Speed and Quality that's the TASQ guarantee! Website: http://www.tasq.work Job Qualifications: Graduate in any stream preferred or equivalent experience.3-5 years experience as a Dialer Manager (Workforce)First-hand experience in US consumer collections operations is a plusThe candidate will have a strong personality and experience managing call center technology and in workforce management, the ability to think outside the box is crucial. Must be a team player with strong interpersonal skillsDevelop and manage strategy to run outbound campaigns, ensuring the saturation and penetration targets are achievedDevelop and optimize staffing resourcesUnderstand technology systems and create viable dialing campaigns to achieve departmental objectivesPartner with business leaders to develop new functionality to improve the borrower and agent experienceCollaborate with internal and external partners to maximize the achievement of business goalsLead and mentor team members in building out the Analytics function completing required training and certificationsWork collaboratively with regional and global partners in other functional units; ability to navigate a complex organizationExcellent project management and organizational skills and capability to handle multiple projects at one timeProficient in MS Office applications (Excel, Word, PowerPoint)Knowledge in area of focusNice to have First-hand experience in US consumer collections operations Job Description: Responsible for daily management of the phone system including but not limited to list management, creating and tracking adherence metrics, planning and scheduling of short and long-term staffing in the call centerThis role will also be providing compliance guidance when running outbound campaignsResponsible for all aspects of campaign management and strategy. As a Dialer Operations will use cutting-edge technology to monitor, analyze, and take action to achieve penetration goalsEnsure adequate staffing levels and minimize organizational risksPerform daily uploads, downloads, and importingEnsure and document outbound dialer activityAnalyze dialer-output data to identify potential problems and issuesRun payment report regularlyCreate and update dialing campaigns filter, list strategies, and reportsMonitor and adjust the performance of the dialer systemsResponsible for all aspects of the call center technology platform including conversational IVR, cloud-based contact center solutions, workforce management, and outbound dialing/campaign managementResponsible for team member schedules to endure all intervals during business hours are staffed to support expected call volumesConfiguration of new campaigns: creation, user profiles, worksheets, etc.Provide guidance on compliance awareness such as DNC, States laws, TCPA (Cells Phones), GDPR, FDCPA, other Federal Laws, California Privacy Act, etc.Support various contact types; Independent Business (Result of OB call), OB, Auto Dial, SMS