Destination Services And Corporate Housing Specialist

Work setup: Hybrid (Once a week RTO)
Work schedule: Mon – Fri (8am - 5pm) , Can support PH & ANZ time zone.
May require flexibility to support Global stakeholders.
Location: Mandaluyong, Robinsons Cybergate Tower 2
Roles & Responsibilities per NOM: Manage CH/DS vendor program for allocated Market Units and support the MSL team as needed.Manage individual vendor contractsManage vendor relationshipHandle escalations with vendor or assignee, as neededManage detailed remediationsManage reportingMaintain the DS tables in the ACE toolCollaborate with local P+ teamsCoordinate, contribute, attend and follow up as needed on Quarterly Business • Reviews with VendorsContinue to identify ways to add value to the overall program including understanding of the costs and considerations for DS/CH services in the marketMonitor Vendor SLAsLead implementation offerings from Vendor (share with stakeholders as needed)Conduct ad-hoc check-ins with VendorSupport MU Lead, Designated Location MU Lead, MSLs, and Operations Support with DS+CH expertise when neededCompletion of the vendor summary tool and overall tool managementInfo on DS in ACE toolStrategic thinking & innovation around DS & CH. Must Have: 5-7 years relevant experience in Destination Services and Corporate Housing.Project ManagementVendor ManagementDestination Services provider background/experienceEscalations and conflict management.Customer service skillsCritical and Analytical thinking skillsCan support travelers (employees up to Executive level