Desktop Support

**JOB DESCRIPTION**:- Assist in general information technology support requirements within expertise- Facilitate restoration of service within the prescribed Service Level Agreement (SLA) on each incident- Escalating incident tickets that cannot be resolved to upper-level support- Perform routine AV equipment checks on conference rooms to ensure usability and readiness- Provide on demand support to certain events hosted within the client premises- Participate in system upgrade activities and perform any-in scope tasks- Comply with policies and safely procedures- Identify problems necessitating need-based solutions- Accomplish daily status updates of all pending customer complaints.**JOB SPECIFICATIONS**:- With at least 1 year work experience in the related field- Knowledgeable in any technical side such as troubleshooting, installation, configuration, etc.- Must be knowledgeable in handling ticketing system/ticket management- Good communication skills- Flexible for shifting/rotational schedule- Willing to work in BGC, Taguig City- Can start ASAPSchedule:- 8 hour shift- Flexible shift- Rotational shift**Education**:- Bachelor's (preferred)**Experience**:- Technical support: 1 year (preferred)