**About Us**As a market leader in Business Process Optimisation and IT services for over 20 years, Canon Business Services Centre Philippines helps organisations optimise, automate, and transform their operations, setting them up for greater growth. We work collaboratively with customers to get the results they want, delivering bespoke solutions designed to meet and exceed their business needs, overcoming challenges, and freeing them up to focus on what sets them apart.We're trusted by industry leaders because of our dedicated customer focus, and agile approaches to solving our clients' key challenges. With a commitment to delivering the best service management experience possible, many clients have partnered with us for more than a decade. The solutions we deliver are reliable, scalable, and cost-effective, helping customers to not just get ahead but stay ahead.When you join Canon Business Services Centre, you'll find a rewarding culture that values you. You'll be empowered to focus on your career progression and turn your goals into reality as an integral part of the group's success.**About the Role**The Desktop Management Support role is part of the Service desk team responsible for providing endpoint support for Intune and remote desktop support issues for CBS ANZ customers.**Qualifications**The position requires the following qualifications, experience, and capabilities:- Strong experience with PowerShell scripting and other command-line interfaces- Technical experience with Intune, Enterprise Mobility Suite (and Azure IaaS), clustering for load balancing business continuity, performance measuring and tuning- Strong learning aptitude and ability to learn new technologies independently- High level of understanding and proven management of SCCM hierarchy- Experience with MDM Platform in Intune- Thorough understanding of Active Directory; including replication, GPO, and DNS.- Extensive knowledge of Windows operating system patching, enterprise class desktop hardware and software such as Windows 10, Mobile Device OS, and antivirus. Remote management and troubleshooting, Asset management and inventory.- Strong understanding of TCP/IP networking for LAN and WAN.- Strong analytical, trouble-shooting, and problem-solving skills.- Able to work effectively under deadlines in a fast-paced, changing environment.- Strong team player - collaborates well with others to solve problems and actively incorporates input from various sources; has experience working with others on a global basis; applies knowledge to coach and mentor others.**Desirable Certifications**:- Microsoft Intune Certification Suites (MS-100, MS-101, MD-100 and MD-101)**Additional expertise is a plus**- Microsoft Office 365- Exchange 2010/2013/2016- Microsoft Enterprise Mobility Suite (EM+S)- AD synchronization mechanisms (AAD Connect)- Compute technologies**Education/Certifications**- 3-5 years of related work experience in Service Desk- BS (Business Management, Computer Science or Information Systems) preferred or equivalent experienceIf this sounds like you, we'd love you to apply!We believe in the power of an inclusive and diverse workforce. We trust you will bring your authentic self to work, and we will focus on making sure that together, we make a strong contribution to the broader community in which we operate. Where possible, flexible working arrangements are the norm, as we know a better work-life balance can improve your motivation, performance, and productivity.Successful applicants will be notified of next steps.LI-DV1
