Desk Collector

**Brief Description**:
Aims to collect payments from borrowers, and resolve any emerging problems that our customer accounts might face with accuracy and efficiency.
The CA's target is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction.
**Main Duties and Tasks**:

- Manage large amounts of incoming and outgoing calls
- Making collection calls professionally while maintaining customer relations.
- Remind customer payments and encourage payment on or before the due date.
- Provide timely follow-up on payment arrangements.
- Provide mail correspondence to customers related to repayments process, channels and management of loan repayment schedules.
- Assist management in identifying issues and concerns that are attributed to account delinquency.
- Encourage payment of delinquent accounts.
- Take the extra mile to engage customers

**Salary**: Php18,000.00 - Php20,000.00 per month

Schedule:

- 8 hour shift

Supplemental Pay:

- 13th month salary

COVID-19 considerations:
All applicants are required to wear a facemask

Ability to commute/relocate:

- Makati City: Reliably commute or planning to relocate before starting work (required)

License/Certification:

- Driver's License (preferred)