Job Description - Designer, Instructional (03WAE)
Designer, Instructional
Be the spark that brightens days and ignite your career with TTEC's award-winning employment experience. As an Instructional Designer working remotely in the Philippines, you'll be a part of bringing humanity to business. #experienceTTEC
What You'll be Doing Looking for an opportunity to build exceptional learner and customer experiences? Passionate about learning science-based technology and user experience? You'll design amazing learning experiences through the lens of the learners. Bring your instructional design and user experience design to drive better learner engagement, knowledge, and retention. You'll be responsible for the design, development, delivery, evaluation, and maintenance of virtual blended learning experiences that are human-centered, goal-oriented and data driven. This exciting role uses a variety of methodologies and technologies (from learning design, learning science, graphic design, and media design) and will allow you to be exposed to innovations in the areas of automation, AI, social, simulation, self-paced, game-based, and mobile learning.
You'll report to the Instructional Design Manager. You'll impact the employee journey, clients, and the overall business globally with your redesign of the curriculum and learner experience.
During a Typical Day, You'll
· Build, incubate, test, and go live with learning solutions that bring about great learning experiences across multiple clients, verticals, and geographies
· Keep the learner experience front-and-center in everything you do, applying human-centered design and design thinking in an agile and multidisciplinary environment
· Partner closely with cross functional teams
· Support the Global Learning Delivery Project Management team in the curriculum design and redesign
· Leverage learning data to monitor performance, predict learner success, and deliver the right outcomes
· Conduct research on learning tools and platforms
What You Bring to the Role
· 3 years of demonstrable experience including building e-learning content using Articulate Storyline or similar learning design authoring tools, advanced features in audio-editing tools, learning technology apps for rapid design and creating user content using basic graphic design features
· Knowledge of and practical application of adult learning theory, user design, and learning design principles
· Experience using Learning Management Systems and/or Learning Experience Systems
· Proficiency in Microsoft Office including using advanced features in PowerPoint and basic features in Excel
· Basic project management skills and familiarity with task manager or productivity tools
· Experience in learning data analysis to effectively evaluate behavioral and business impact of training programs
What You Can Expect
· Supportive of your career and professional development
· An inclusive culture and community minded organization where giving back is encouraged
· A global team of curious lifelong learners guided by our company values
· Ask us about our paid time off (PTO) and wellness and healthcare benefits
· And yes... a great compensation package and performance bonus opportunities, benefits you'd expect and maybe a few that would pleasantly surprise you (like tuition reimbursement) Visit for more information.
About TTEC Our business is about making customers happy. That's all we do. Since 1982, we've helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world's leading iconic and hypergrowth brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you.
TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work. As a global company, we know diversity is our strength because it enables us to view things from different vantage points and for you to bring value to the table in your own unique way.
TTEC is proud to be an equal opportunity employer. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We strive to reflect the communities we serve by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued and comfortable being their authentic selves at work. As a global company, we know diversity is our strength. It enables us to view projects and ideas from different vantage points and allows every individual to bring value to the table in their own unique way.
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