Deputy Manager - Training Social Media

QUALIFICATIONS:• College Graduate/Bachelor's degree in any field• At least 3-4 years of training lead experience handling social media content moderation account• Must be able to supervise at least 8 trainers and has strong experience in training delivery in a BPO settingPRINCIPAL RESPONSIBILITIES• Lead Training Team within the location• Single point of contact for all Training Escalations• Management of training needs and analysis• Development of training plans to fulfill training needs• Management of training needs requests, labs and trainer Scheduling and reports• Develop and manage relationships with Internal and External Clients• Analysis basis the available data and drawing inference to bring back the learning in Training Class• Development of trainers• Liaison with other functions• To incorporate feedbacks/inputs by clients and internal customers to enhance the efficiency of training• To plan and facilitate update/refresher/upskill training for the floor associates• Manage attendance & shift incentive for the team on map• Preparing and updating training reports periodically• Ensuring Delivery of high quality training and as per the defined processes• Keep oneself and ensures one's team is updated, aware of, and compliant to all• Company policies and procedures which include Information Security Management SystemsCANDIDATE SPECIFICATIONS:Candidate must possess at least a Bachelor's/College DegreeAt least 3 - 5 year(s) of working experience in the related field is required for this positionPreferably Assistant Managers / Managers specializing in Training & Development or equivalentSalary 40K-66K