Deputy Manager - Bpo

Schedule: Shifting Schedule
Requirements & Skills: Graduate of Any CourseWith 4-6 years relevant experienceGood working knowledge of computer i.e., MS-Office, Operating Systems, internet services & Online toolsExcellent verbal & written communication & presentation skillsGood interpersonal and people management skills with good problem solving approachExpert knowledge of service proceduresGood analytical skills for MIS, number crunching & reporting to internal and external customers Responsibilities: Responsible for maintaining various matrices defined by the clientIndependently handle, assist the customer to determine problems and provide resolutions
on any customer care issues & service problems, coordinate escalations, assess
customers needsMotivating team through effective management, career development & implementation
of reporting mechanismsLiaison with other areas of the company affecting technical support. One on OneRelationship ManagementAnalysis of reports including process dashboards, team performance reports, initiating
appropriate actions plans & initiate trainingsManage attendance & attendance incentive for the team. Managing periodic shift level
projects / initiatives & responsible for the administrative aspects of the group / shiftMentor and assist new hires