Key Skills
Process Excellence Skills
Delivery Excellence
Operational Excellence
continuous improvement
Business Transformation
Job title: Delivery Excellence Associate Manager
Location: Mandaluyong City
Work set up: Hybrid
RESPONSIBILITIES: Facilitate process improvement and assist business owners in improving existing process performance through analysis, experience and employee input in a project environmentBuild and deliver Operational/Delivery Excellence training and coach on business excellence principlesAssist the organization in the creation, monitoring, measurement and analysis of standardized processesSupport the development and implementation of a formal management review of Key Performance/Operating results, and train and coach all functional areas on measurement principlesProvide support/input to weekly and/or monthly Key Performance Indicator (KPI) reports and review meetingsFacilitate and/or participate in cross-functional Process Improvement Initiatives and root cause analysisImplement strategic quality direction into operational guidelines and practices and support the ongoing expansion of the quality culture across the organizationProvide support to develop support assets, e.g., tracking tool for operational excellence success stories, tracking of root cause/lessons learned from actual delivery experiences, etc.Communicate to key management stakeholders on salient quality issues and business opportunities SKILLS AND QUALIFICATIONS: Open to Bachelor's Degree or undergraduates with relevant experience.Must have a minimum at least 3 years of relevant experience in Business Excellence/Business Transformation/Operational Excellence/Continuous Improvement/Process Improvement under Finance and AccountingExperience in BPO industryHandling clients isn't required and must focus on how candidates are able to communicate effectively, handle certain situations and thoroughly express knowledge on six sigma. Applicants with experiences in dealing and leading internal projects are acceptable.Led more than 1 Value Stream Mapping activitySix Sigma Green Belt Certified or Trained