Delivery Office Staff

Our client strive to provide exellent customer service through our well-trained and competent team.
The Role You will be responsible for : Ensuring strong customer service levels are met in line with Company objectives.Supporting the customer service team in resolving escalated issues or complaints.Collaborating effectively with supply chain, sales and other teams to ensure prompt and accurate order processing and delivery.Developing plans to improve customer experience and satisfaction along with other internal stakeholders.Recruiting, training, coaching and performance managing the customer service team.Managing a team of 6-10 people.Ideal Profile You have at least 1 year experience within a Customer Service or Warehousing / Distribution role, ideally within the Manufacturing industry.You possess excellent interpersonal as well as written and verbal communication skills.You are a strong networker & relationship builderYou are a strong team player who can manage multiple stakeholdersYou are adaptable and thrive in changing environmentsWhat's on Offer? Opportunity within a company with a solid track record of performanceFlexible working optionsFantastic work culture