Explore our latest thought leadership, ideas, and insights on the issues that are shaping the future of business and society.
Choose a partner with intimate knowledge of your industry and first-hand experience of defining its future.
Discover our portfolio – constantly evolving to keep pace with the ever-changing needs of our clients.
Become part of a diverse collective of free-thinkers, entrepreneurs and experts – and help us to make a difference.
We are a global leader in partnering with companies to transform and manage their business by harnessing the power of technology.
Your RoleThe Head of Delivery Management will provide strategic leadership and direction for managing a key account, ensuring the delivery of high-quality services and solutions. This role involves overseeing all aspects of account management, fostering strong client relationships, and driving business growth and profitability.
Key Responsibilities: Strategic Leadership: Develop and implement strategic plans to achieve account objectives and drive growth.Client Relationship Management: Serve as the executive point of contact for the client, ensuring exceptional customer satisfaction and long-term partnerships.Operational Oversight: Oversee the delivery of all projects and services, ensuring they meet client expectations and organizational standards.Team Leadership: Lead, mentor, and develop a high-performing team of managers and professionals.Financial Management: Manage the account's financial performance, including budgeting, forecasting, and profitability.Risk and Issue Management: Identify potential risks and issues, and develop mitigation strategies.Reporting and Analytics: Provide regular updates to senior leadership on account performance, key metrics, and strategic initiatives.Your ProfileEducation: Bachelor's degree in Business, Computer Science, Engineering, or a related field. MBA or equivalent advanced degree preferred.Experience: Minimum of 15 years in delivery management or senior leadership roles, with a proven track record of managing large-scale accounts. MS Dynamics CRM expertise.Skills: Exceptional leadership, strategic thinking, and communication skills. Strong financial acumen and proficiency in project management methodologies.Extensive experience in managing complex, multi-million dollar accounts.Deep understanding of industry trends and best practices.Ability to navigate and thrive in a fast-paced, dynamic environment.What you'll love about working hereWe promote Diversity & Inclusion as we believe diversity of thought fuels excellence and innovation.In Capgemini, we enable people to be the architects of their career growth. We equip people in augmenting their potential by providing a wide array of career growth programs that empower them to get the future they want.Capgemini cultivates impactful experiences for its people that would aid in bringing out the best in them for them, for the company, and for their clients.DisclaimerCapgemini is an Equal Opportunity Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, national origin, gender identity/expression, age, religion, disability, sexual orientation, genetics, veteran status, marital status or any other characteristic protected by law.
#J-18808-Ljbffr