Delivery Excellence Specialist
Job Description
Lead & drive overall quality and continuous improvement initiative through implementation of industry standards and methodologies such as Operational Excellence principles, Lean, Six Sigma, DT and or FORM. Leverage the capability of employees through involvement in various initiatives. Drive digitization and automation for tracking and reporting performance and, enhancing process performance. Lead the way for predictive analytics
Neksjob Philippines is currently looking for a Delivery Excellence Specialist who will be responsible in performing the following day-to-day tasks:
? Facilitate process improvement and assist business owners in improving existing process performance through analysis, experience, and employee input in a project environment.
? Build and deliver Operational/Delivery Excellence training and coach on business excellence principles.
? Assist organization in the creation, monitoring, measurement, and analysis of standardized processes.
? Support the development and implementation of a formal management review of Key Performance/Operating results, and train and coach all functional areas on measurement principles.
? Provide support/input to weekly and/or monthly Key Performance Indicator (KPI) reports and review meetings.
? Facilitate and/or participate in cross-functional Process Improvement Initiatives and root cause analysis.
? Implement strategic quality direction into operational guidelines and practices and support ongoing expansion of the quality culture across the organization.
? Provide support to develop support assets, e.g., tracking tool for operational excellence success stories, tracking of root cause/lessons learned from actual delivery experiences, etc.
? Communicate to key management stakeholders on salient quality issues and business opportunities.
Join our high-performing team and enjoy these benefits:
? Competitive salary package, company bonuses, and performance incentives
? Night differential
? Loyalty, Christmas gift, inclusion, and diversity benefits
? Paid sick and vacation leaves
? Expanded maternity leave up to 120 days*
? HMO coverage (medical and dental) from day 1 of employment
? Life insurance
? Employee stock purchase plan
? Retirement plan
? Flexible working arrangements
? Accessible locations
? Work-Life Balance
? Healthy and encouraging work environment
? Career growth and promotion opportunities
? Volunteering opportunities
Minimum Qualifications:
? Bachelor's degree holder
? Willing to consider Yellow Belt trained/certified; Value Stream Mapping (any process improvement experience regardless of any statistical tool experience)
? Must have at least one (1) year of experience handling a project in a client facing role: BPO and Shared Services industry not required, open to other industries and highlighted those in Automotive
? Open to Individual Contributor candidates
? Required Skills
? Process Improvement