Job Overview:
We are seeking one to two Debt Collectors with outstanding debt collection skills and excellent communication abilities to join our team. This position will be responsible for contacting debtors, negotiating repayment plans, and ensuring the timely recovery of overdue debts. Debt Collectors should possess a positive attitude, be able to handle pressure, and adhere to legal and ethical standards.
Responsibilities:
In compliance with national laws:
1. Contact debtors: Reach out to overdue debtors through phone, email, or other communication channels to ensure effective communication and maintain communication records.
2. Negotiate repayment plans: Engage in negotiations with debtors to develop repayment plans that suit their capabilities, facilitating the debt repayment process.
3. Follow up on payments: Monitor and track debtors' repayment progress, ensuring timely collection of payments.
4. Answer inquiries: Address debtors' questions related to debts, providing clear and accurate explanations and offering support.
5. Prepare reports: Regularly prepare debt collection reports, reporting the progress and results to management.
6. Handle legal proceedings: If necessary, take legal actions such as initiating legal proceedings to recover overdue debts.
Qualifications:
1. Priority will be given to candidates with relevant industry experience and a proven track record of independently collecting old debts.
2. At least a high school diploma, with preference given to candidates with tertiary education.
3. Minimum of six months of relevant debt collection or customer service experience.
4. Excellent communication and negotiation skills, with the ability to effectively resolve problems and handle conflicts.
5. Strong interpersonal skills, adept at building trust and collaborative relationships with clients from diverse backgrounds.
6. Proactive and self-motivated work attitude, capable of handling tasks under pressure.
7. Familiarity with debt collection laws, regulations, and ethical standards.
Salary Range:
- Minimum plus food and transportation allowance
- Govt Mandated benefits