Responsibilities: Perform data integrity checks, report anomalies, and work with development teams for resolution Continuously monitor the quality of the data and take remedial actions like merges and corrections when needed Ensure business rules are adhered to when data is created, updated, deleted, retired, and archived by performing data quality control activities Support front line call center agents with data modification requests Develops dashboards to report on the quality metrics Assists with development of Data and Process improvement plans Work with key stakeholders to improve process efficiencies and improve overall satisfaction of internal customers Works autonomously and applies judgment and decision making when monitoring workflow and handling new data requests, changes, and deletions Manage business priorities while driving process improvements and data quality enhancements Support the Privacy and Compliance team by performing data analysis and investigations based on specific requests. Develop and deliver status updates and presentations to senior management and key-stakeholders Education, Knowledge, and Skills: Experience with data analysis and SQL queries Experience in data quality techniques, procedures and technologies Prior experience with a cloud bases SaaS application Prior experience as a data steward will be an added advantage Prior knowledge of working with JIRA and ServiceNow Ability to successfully manage multiple priorities with deliverables completed on time and with high quality Strong organization skills with ability to understand and apply new technologies and concepts quickly Good organizational skills and strong follow-through capabilities Strong interpersonal skills with the ability to collaborate, negotiate and influence effectively Ability to implement policies and procedures to ensure data is both acceptable and accurate in a complex and matrix environment Effective verbal and written communication skills and the ability to present information clearly and professionally Excellent written and verbal communication skills and customer service skills, including professional telephone skills Results oriented, effective as both a team member and independent worker with strong attention to detail Ability to read and interpret basic to moderately complex documents such as operating and maintenance instructions. Bachelor's degree from an accredited college or university preferably with a major in Computer Science, Information Systems, Engineering, Business, or other related scientific or technical discipline. #LI-FB2
