Data Analyst (Non-Voice)

Cebu City, Philippines | Posted on 09/11/2024
The Consumer Support Analyst will be responsible for addressing and resolving email inquiries from users, with a focus on resolving issues related to cashback discrepancies, missing rewards, and general account concerns.

Primary Responsibilities: Respond promptly to email inquiries from users, delivering clear and helpful information.
Investigate and resolve consumer issues related to cashback, missing rewards, or discrepancies in accounts.
Troubleshoot problems by reviewing consumer accounts and system data to provide accurate resolutions.
Manage workflows related to problem investigation, solution implementation, and user education.
Break down current workflows into smaller, more efficient tasks to enhance the service process.
Serve as a consumer advocate by understanding user challenges and working toward a positive resolution.
RequirementsQualifications: At least College level
Strong analytical skills and the ability to think critically when solving consumer issues.
Excellent written communication skills to ensure clear and effective responses.
Ability to manage multiple tasks and work efficiently in a fast-paced environment.
High attention to detail and a customer-first approach.

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