Data Analyst

Who are we? MyPass Global is a multi-award-winning workforce compliance software company. Our cutting-edge technology helps companies in high-stakes industries reduce risk, save up to 70% on back-office costs, and create safer work environments through our digital workforce solutions. As we rapidly expand with offices worldwide, we are seeking the next generation of innovative MyPassers to join us in shaping the future of our industry. Read more about us here
\n The Role:The purpose of this role is to extract, transform, visualise, and analyse data to provide valuable insights that support informed decision-making and drive business performance. As a key team member, this position works primarily with the Fulfilment Team and collaborates with other departments to ensure data-driven strategies align with organisational objectives. Day to Day:Data Collection and AnalysisGather and interpret data from various sources, including databases, spreadsheets (i.e., Google Sheets, Microsoft Excel), internal systems, and external platforms like Zendesk, Metabase, and Konsole.Analyze data to identify trends, patterns, and anomalies, supporting data-driven decision-making processes.Transform raw data into meaningful insights by cleaning, filtering, and structuring it for analysis.Ensure data is integrated from different sources and transformed to match reporting requirements, using ETL tools, scripts, or query languages such as SQL for relational databases, Cypher for Neo4j, or similar technologies as necessary.Identify and resolve discrepancies or issues in data sources promptly, ensuring data integrity across all systems and platforms. Data Modeling and Reporting Quality AssuranceDevelop and maintain data models to ensure efficient and accurate data representation across various sources and platforms.Conduct thorough quality assurance on data and reports to ensure consistency, accuracy, and completeness, adhering to established data standards.Design, develop, and produce regular and ad-hoc reports tailored to diverse stakeholders.Ensure reports are accurate, timely, and aligned with the specific requirements of the intended audience.Generate daily to weekly, monthly, quarterly, and yearly KPI reports for monitoring and performance tracking.Create intuitive visual representations of data (charts, graphs, dashboards) to simplify complex information. Data Lifecycle ManagementOversee the entire data lifecycle from acquisition, storage, processing, and analysis to archiving or deletion, ensuring data is handled appropriately at each stage.Ensure data governance policies are followed throughout the lifecycle, maintaining compliance with relevant regulations and organisational standards.Manage the transition of data between systems, platforms (e.g., Google Drive, OneDrive, internal systems), and environments, ensuring seamless data flow and integrity. Stakeholder CollaborationCollaborate with various departments to understand reporting needs and design customized solutions across different data sources.Communicate findings and recommendations effectively to both technical and non-technical stakeholders.Collaborate with various teams to ensure Service Level Agreements (SLAs) are met, and data reporting and analysis are delivered within the required timelines. Process ImprovementIdentify opportunities to enhance reporting processes and implement best practices for efficiency, especially in working with multiple data storage and sharing platforms (Google Drive, OneDrive, internal systems, etc.).Streamline data workflows and develop automation where possible to reduce manual tasks. Documentation and TrainingMaintain comprehensive documentation for data sources, reporting procedures, data models, and analysis methods, ensuring clarity for data stored across different platforms (e.g., Google Sheets, Microsoft Excel, internal systems, Google Drive, OneDrive).Provide training to team members or stakeholders on report creatio Our Ideal MyPasserMust have a bachelor's degree in Business Analytics, Data Science, Statistics, Computer Science, or a related fieldMinimum of 4  years as a data analyst with experience in data modeling, data quality assurance, managing reporting processes, and overseeing the full data lifecycle.Must be proficient in M language for Power Query and DAX (Data Analysis Expressions).Must exhibit expertise in data analysis tools, including but not limited to Excel, SQL (or similar languages), Power BI, Tableau, Metabase, or other related BI tools, Google Sheets, and familiarity with Google Drive, OneDrive, and internal systems for data storage and sharing.Must be proficient in Microsoft Excel for data manipulation, analysis, and reporting.Must have the ability to read and write SQL or similar query languages for extracting and manipulating data.Has experience with ETL processes, including using tools or writing scripts to extract, transform, and load data efficiently.Has experience with Python for data analysis, automation, or advanced statistical modelingFamiliarity with libraries such as Pandas, NumPy, and Matplotlib, is an advantageMicrosoft Certified: Power BI Data Analyst Associate Certificate or related certifications in Power BI, SQL, or related fields from a reputable provider is an advantage Development Objectives0-3 MonthsGain a clear understanding of the role, responsibilities, and organisational goals.Complete all relevant training for systems, tools, and processes.Build rapport with key stakeholders and understand their expectations and communication preferences.Shadow existing team members to understand best practices and workflow.Start contributing to smaller tasks or projects under guidance, focusing on accuracy and understanding. 3-6 MonthsBegin managing assigned reports and tasks independently, ensuring quality and timeliness.Identify at least one area for process improvement and propose a solution.Establish strong, trust-based relationships with internal and external stakeholders.Demonstrate proficiency in using all required tools and platforms for reporting and data management.Act on feedback received to refine work outputs and communication 6 – 12 MonthsConsistently deliver accurate and timely reports and fulfil role expectations.Identify and resolve recurring issues in reporting or processes with minimal supervision.Gain a deeper understanding of related functions or departments and how they influence the role.Assist in onboarding or supporting newer team members as a subject matter expert.Collaborate with your immediate superior to identify personal and professional goals for the next 12 months. 12 - 24 MonthsBe recognised as a go-to expert for your area, contributing to strategic discussions and decisions.Take the lead on at least one cross-functional project or significant initiative.Propose and implement innovative solutions or tools to enhance efficiency and outcomes.Provide mentorship and guidance to peers or junior team members, fostering a culture of collaboration. Measures of SuccessTimely Delivery of Reports: Consistently deliver accurate and comprehensive reports within the agreed-upon deadlines.Proactive Identification of Gaps: Highlight and address discrepancies in data accuracy, process timelines, or other deliverables promptly to prevent downstream issues.Attention to Detail: Ensure high levels of precision in all outputs, minimising errors and maintaining data integrity.Stakeholder Satisfaction: Demonstrate a strong understanding of stakeholder needs and deliver value-driven outcomes, fostering positive relationships.
\nLife at MyPass: * Accessible and friendly office in Cebu IT Park * Celebrate You - Anniversary gifts as early as your first work anniversary! * Be Healthy - Wellbeing policy with a strong focus on whatever makes you feel good from the inside out, and a company-sponsored Healthcare Insurance worth PHP 110,000.00. * Work-Life Balance - Enjoy the right to disconnect with our 16 Paid Time Offs and 8 Compensatory Time Offs! * Fuel Your Growth Journey - Unlocking your potential with a blend of in-person and online learning and development opportunities * Get Rewarded and Recognized - Your impact to the business is seen and recognized through our Monthly Value Awards * Be Comfortable - Casual Friday every day! * We Love to Have Fun - Team outings, weekly lunches, team events, the list goes on… * Generous Employee Referral Program - Rewards for referring top talent Feel valuable We're big on culture. So much so that the team we've carefully curated are not only high-performers, they're also excellent humans. We foster an environment that is open, respectful and collaborative, where the status quo is challenged and both success and failure are celebrated. MyPass champions diversity at all levels of the company, and we live by our core values that set us apart. We cultivate an inclusive culture and do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We are dedicated to creating a workplace where everyone feels valued, respected, and empowered to bring their authentic selves to work. Our mantra is to make things happen, every single day. Our company values: Bring out the best - We connect and empower people to build a safer future. We strive to create a positive and enduring impact, no matter how small. Challenge the norm - We pursue innovation by practising curiosity and always asking 'why'. We challenge assumptions by seeking opportunities for growth and improvement. Treat people well - We treat our customers, employees and partners as equals. We foster meaningful relationships through trust, compassion and respect. Walk the walk - We are accountable for our goals, actions and collective vision. We work with integrity and are true to our word.