Data Analyst / Business Analyst Manager (Bpo) - Hybrid

Work Setup: Hybrid in Alabang
Shift Schedule: Graveyard/Shifting (Flexible with extending shifts when needed)

Requirements:
> Bachelor's Graduate
> 3+ years of experience in data analysis, preferably within a BPM, or voice process BPO environment.
> Proven experience in analyzing operational metrics
> Proficiency in data analytics tools and platforms such as SQL and Excel.
> Experience with scientific analytics tools like Python, R, or SAS for statistical analysis and model development.
> Competent with data visualization tools such as Tableau or Power BI.
> Knowledge of statistical techniques, including regression analysis, hypothesis testing, clustering, and machine learning.
> Familiarity with natural language processing (NLP) techniques and tools for analyzing voice data.

Job Overview:
Data Collection and Analysis
Reporting and Dashboards
Root Cause Analysis